Smart electric and gas meters were meant to be fitted in December but they only changed the electric as the technician was not comfortable to change the gas. Over a month later the gas meter was also changed, appears both should have been done at the same time, we're still waiting for the in home hub. There has been countless emails and phone calls and there's always a delay, we've sent many pictures to prove the meters have been changed, shouldn't this have been done by the technicians fitting the meters? Callbacks have been promised and not delivered they said they'd keep us updated but go weeks without any update. It feels like staff either do not read file notes, leave insufficient file notes or there is just a complete lack of communication with departments, this needs to be improved upon. This began at the start of december and as of todays date, 3 months later, we still don't have the in home hub - would not recommend.