“Upgradation From 2G/3G
I had booked an appointment slot from 8am to 12noon on the 30th of December 2025, to upgrade my gas and electricity energy meter from 2G/3G to the current, as soon this would be fazed out.
I had booked this time slot hoping that the job would be completed by 12 noon, as I had to be at work at 2pm in Daventry, which would take me at least an hour.
On the given day, I had repeatedly called EON Next customer service, asking them where the engineer is to execute the job as I had to report to work. And their response is that, they cannot contact him and cannot provide me updates on the same. After repeated calls the engineer arrives at round 11am, Upon asking him how long it would take to complete the execution of the job, he stated it would take 45 minutes. I allowed him to execute the job as I was under the impression this would give me enough time to freshen up, eat my food and head to work. But he completed the job at around 1pm due to which I couldn’t report to work. Taking into consideration the primary objective of the Health & Safety of the Property, myself and the engineer, I couldn’t pressurize the engineer to stop the job at 12 noon, due to the fact that there could be naked wires or open gas pipe line or eventually being without gas and electricity till the next visit to complete the job.
Upon raising a complaint, EON says their representative can come any time between 8am to 12 noon (it means they could come at 11:55 am, as long as they have met the committed time slot), but does not state when and how long it would take them to finish the job.
Now the outcome of this upgradation and the complaint raised is that I have lost a day’s wages of £120 (which I have mentioned it to EON), but the offered me £40. Seriously…. are they playing around with customers personal space and their jobs. The next is that they would send me an apology letter, again would the apology letter compensate for the day’s wages of £120. They even stated that I could go to Ombusman, Oh.... Ombusman would take their own sweet time and I wouldn’t comment on whose end the verdict would go. It’s understood.
Please do not blame the engineer for this mess up. He did a very professional job, keeping and following all Health and Safety protocols. It is always a practice that for the top management to blame their subordinates. This mess up was caused because of the incompetency of the in house (within EON) to communicate within themselves. I have lost £120 of my wages, and that EON has already pronounced it's verdict. Remember I had to bare the brunt of EON's incompetency which I have already explained above. Can you compensate me the loss of pay of £120?
EON's upgradation was a disaster. Guys watch out and plan your meter upgradation accordingly or you could be at a loss.”
“I’m lost for words. How a company this big can be so appallingly run and managed
So I have now had an open complaint for three weeks without any courtesy of a callback. My case handler is a joke. You can only contact this company during business hours when I work they can’t transfer a call to a senior member of management. Their customer service is laughable. Absolutely disgraceful company. I’m still waiting from my case handler and expect Chris Norbury the CEO to come back to me now as I would like a full investigation into the situation, how eon next think they can unlawfully do business”
“E.ON Next are absolute scammers. My account shows no early exit fee, yet they charged me £100 for one. I never agreed to this — it’s an absolute joke."”
“EON Next owe me £1,039.61 and It is clearly written on their latest monthly bill. Now they issued me the final bill when I closed my account and the amount was tremendously reduced to £484.44. They manipulated and amended some estimate meter readings for the last few years and put more usage in the months with higher rates as some months charged higher rates than the others. I compared my monthly bills and the final bill 's estimate meter readings month by month, some of the estimate meter readings were amended to their own benefit. I don't even know it is legal to do so. I have wasted a lot of time complaining to them and they just kept on making phone calls and sending me emails and insisted that they were correct. It really caused me a lot of stress and made me ill.”
“been trying to get some sense from Eon for weeks now, told to send in tests on the equipment, which I have done several times, but still get asked!!! emailed, phoned, been told 100 pound to get their engineer out to investigate!!! then told it was 150 pound!!! after quering, told it was a mistake, yes of course it was!!! I could have told you that, but always a mistake in your favour!!! being charged 300-400 for a one bedroomed studio, no washing machine, no cooker only 2 ring hob, dont drink hot drinks, so no kettle being used. dont have heating on as I cant afford it. Also, I am out at work most days and at gym in evenings!!!! what a terrible company they are!!!”
“I would put zero stars if I could, but I can’t so they get one. We were not told vital Information when signing up for our contract. We feel like they took advantage of us as first time home owners/ renters.
After three months of our contract they sent us a huge bill telling us we’re in debt, despite telling us before that it’s okay to go over your usage in winter because you’ll make up for it in the summer.
Do not go with them. They also wanted to increase our energy bills before after only three months of signing a year long contract. Terrible service.”
“Smart electric and gas meters were meant to be fitted in December but they only changed the electric as the technician was not comfortable to change the gas. Over a month later the gas meter was also changed, appears both should have been done at the same time, we're still waiting for the in home hub. There has been countless emails and phone calls and there's always a delay, we've sent many pictures to prove the meters have been changed, shouldn't this have been done by the technicians fitting the meters? Callbacks have been promised and not delivered they said they'd keep us updated but go weeks without any update.
It feels like staff either do not read file notes, leave insufficient file notes or there is just a complete lack of communication with departments, this needs to be improved upon.
This began at the start of december and as of todays date, 3 months later, we still don't have the in home hub - would not recommend.”
“Disgusting company with dreadful customer service, avoid.
Broke DD rules, ignored official complaint and then have the cheek to damage credit score by lying saying customer is in default.”
“No gas going to the property. Called out British Gas engineer at cost of £60 to be informed that smart meter needed updating. Wanted to know their policy on updating their equipment as don’t want this to happen again but they refuse to answer this question as I am the landlord and it is in the tenants name. As soon as the tenant vacates I will be wanting answers but will NOT be using these anymore!”
“You have miscalculated my consumption a year ago.....after many discussions and emails still not been resolved. You are expensive and i am very happy to leave E.ON”
“Like millions of other consumers I am afraid of how the energy price market works to the benefit of the power companies MASSIVE PROFITS and the detriment of ordinary consumers. This company wanted me to increase my Direct Debit to a mi mum of £195 when I already had a three figure credit on my account. I know of there consumers who are even worse with over £1000 in credit and demands for increased Direct Debit.
I challenged Eon Next on this, in writing, via email. AS I am retired and living on a state pension I made the time and they do not enjoy having to respond in writing but it works! They checked their records and informed me that my average spend is £113 per month for Gas and Electricity. I demanded that they lower my Direct Debit to £113 per month and immediately gave them a manual reading again. This became a credit on my account again after my direct debit and I insisted, as is every consumers right, to have the credit "returned to the account from which it originated as her the Direct Debit guarantee". If you want to copy and post that phrase for your own use please do so.
I challenged them on the fact that the monies, £millions, of customers monies was in their bank account but they said that it is not their money. I responded with either pay the money back "to the account from which it originated as her the Direct Debit guarantee" or start paying me interest. The monies came back to my account.
I now send a meter reading 2 days before my direct debit which means by the time the bill is calculated my payment has been made and they have an accurate reading. I then demand a repayment of the outstanding balance if it is in excess of my Direct Debit amount.
So far I have received refunds of a couple of hundred £, of my own money, and a power company is not quietly making even more profits at my expense.
Pleas feel free to use the above to cut your outgoings as we all need help during these times.”
