been trying to get some sense from Eon for weeks now, told to send in tests on the equipment, which I have done several times, but still get asked!!! emailed, phoned, been told 100 pound to get their engineer out to investigate!!! then told it was 150 pound!!! after quering, told it was a mistake, yes of course it was!!! I could have told you that, but always a mistake in your favour!!! being charged 300-400 for a one bedroomed studio, no washing machine, no cooker only 2 ring hob, dont drink hot drinks, so no kettle being used. dont have heating on as I cant afford it. Also, I am out at work most days and at gym in evenings!!!! what a terrible company they are!!!