I have been a loyal member of this gym for 3 years, and unfortunately, this has turned into the worst customer experience I’ve ever had. The gym advertises that if you bring in 3 new members who stay for at least 3 months, you receive a complimentary year. I fulfilled my end of the deal, and my free year should have started in January 2025. Yet, here we are in September, and I still haven’t received it. For months, I’ve been following up, wasting countless hours retelling the same story over and over because staff turnover is constant and nobody takes responsibility. Instead of handling the situation, I’ve been bounced around and ignored. The last straw was when I spoke with Michael Laguna, who claims to be a manager. Instead of stepping in with accountability, he tried to hand me the contact info of the person who has been denying me this complimentary year all along — effectively dumping the problem back on me. After months of runaround, he expected me to start over yet again. On top of that, he was disrespectful and dismissive. Completely unacceptable. I immediately emailed him to cancel both my membership and my son’s, and he hasn’t responded. I also emailed the general manager, Brandon Tsutsui, explaining the situation and requesting cancellation, and he too hasn’t replied. This gym is a complete disaster. Staff changes constantly, no one is accountable, and management clearly doesn’t care about their members. It feels like a cheap gym — and unfortunately, they behave like one too. Do yourself a favor and avoid this place.