“I had an extremely frustrating and disappointing experience with the front desk/sales team at EōS Fitness.
The representative, Korel, provided misleading and incomplete information when I signed up. He explicitly told me there would be no enrollment fee ($49), that it would be $1 to join, and that I’d get the first and last month free. I even double-checked before signing, and he confirmed my monthly charge would only be $24.99 starting the next month, with no additional fees.
At no point did he disclose the $59 annual fee.
Only after receiving the digital agreement did I discover that my next payment would actually be $59 + $24.99. When I tried to clarify this, I was completely ignored. Korel avoided addressing my concerns, and the manager was no help either—constantly making excuses, staying on calls, and making me wait for nearly an hour without resolution.
This felt deceptive and manipulative, like a deliberate attempt to trap customers by hiding important fees. Once you sign up, they show little to no concern for customer support.
Overall, this was a terrible experience—unprofessional, misleading, and extremely poor customer service. On top of that, the cancellation process is unnecessarily difficult, adding to the frustration.
I would strongly advise others to be cautious and thoroughly review everything before signing up.”
“I’m writing to express my frustration with the cleanliness and management at the EOS Fitness location on Linfield in Sunrise.
While the staff has always been friendly and professional, the condition of the men’s locker room has been consistently unacceptable. In particular, the shower areas frequently lack soap, and this issue has been ongoing despite me reporting it to staff more than eight times.
This is not a new concern—I previously left EOS Fitness for the same reason, and unfortunately, nothing appears to have improved since returning. Basic hygiene and maintenance should be a top priority for any gym, and it’s disappointing to see such a lack of follow-through.
At this point, I do not feel comfortable continuing to pay for a membership at a facility that does not maintain proper cleanliness standards. I plan to cancel my membership next month.
I strongly encourage upper management to conduct unannounced inspections over the course of a week. I believe this would quickly reveal the issues members are experiencing.
I hope this feedback is taken seriously and leads to meaningful improvements.”
“I would have given it a 0 if I could. Don't fall for the sign up special, a 1.00 down and 9.99 a month no comment. You have to give a month canellation notice, but they charge you the annual free within the 1st month. They should just charge you 86.75 up front, because it's what you will pay anyway. Within the 1st 2 weeks I was not happy with my membership. The only time I could workout was during peck hours. I was told it would be less crowded during other hour, but it was the same. Finding parking was terrible, the gym was too small and crowded, and lacked the equipment I like. I should have never joined so soon, but was was told that it would not be so crowded at non peck times.”
“Buyer Beware
Canceling this membership was nearly impossible. I moved out of the area in June 2025 and attempted to cancel online but couldn’t. I then called and was told my membership would be canceled—yet they continued billing me.
When I went into the gym, the manager said I had to email her to schedule a time to come in and cancel and discuss the incorrect charges. I sent the email and never received a response.
The gym itself is also extremely loud, often dirty, and overcrowded with teenagers, making it hard to get a proper workout. Very frustrating experience overall. Be cautious before signing up.”
“Group fitness classes were the reason for me to sign up. Big shout out to Janelle, Patty, Lonee, Janice and all other Trainers for giving us the motivation to exercise, improve mobility and to loose weight.”
“Shady shady shady! I had an awful experience with EoS a few years ago regarding incorrect billing for personal training. It took me 8 MONTHS and constant emails and phone calls to resolve the issue. Then recently I called to find out what I needed to do to cancel the membership and was told that the phone call would serve as my 30 day notice. That turned out to be a lie. The woman could have easily instructed me to send an email to a specific email address in order to cancel in writing but instead she just lied to me. I have been billed over and over again. Predatory billing practices of the worst kind. Skip this gym and go to Mountainside Fitness instead. Much better atmosphere at Mountainside and excellent customer service!”
“Terrible customer service. I went to sign up for Silver Sneakers which is free with my health care and was excessively pressured to pay for personal training by Marianna. Went back a few days later to cancel and almost 2 months later am still being billed. When I tried to cancel they said I had to go through trainers that were not available that day. Spoke to manager and he was unable to cancel. Spoke to head of personal trainers and he said it was cancelled. I am still being billed. Went to cancel in person twice in the beginning of January. Then called in January to cancel. Called two days ago. Still not cancelled and still being billed. Would not recommend this gym as they are completely disorganized or unethical as they took advantage of an older person with a very hard sell.”
“I initially went to the new EOS fitness in Port St. Lucie Fla on a 7 day pass. During my first visit, the salesperson whom i dealt with was extremely aggresive and tried to force me to join that day. That should have been a clue for me to proceed with caution but i continued to go because everyone in town was talking about how great the gym is. After my 7 days expired. i continued to go and i did enjoy the facility so i decided to join. During the sign up session, i was told that it was not a contact, but rather a month to month agreement and i can cancel anytime. They were running a special so the first month i was only charged one dollar plus taxes. The following month, to my utter surprise, EOS debited 77 dollars from my account. I signed up for a 9.99/month gym membership. I quickly contacted Bryan the clubs manager to demand an explanation and he told me that i was charged the monthly fee plus a yearly membership fee. I said what yearly membership fee??? i have been with this club al little over a month plus its a month to month agreement and not a contract. He said to me: You agreed to that yearly membership fee and as such it will not be refunded I tried to reason with him to no avail. At that point i said to him i will cancel that membership because this is an illegal practice. He did not seem disturbed and coldly replied i will help you cancel. At that point, i hung up and contacted my bank to dispute that fee. A few days later, my bank closed out the dispute because EOS informed them that there is no right of reversal with my agreement. Thats when i filed my complaint with the BBB. EOS did not earn a yearly membership fee with me. I was with them with less than 2 months when they charged me that fee, plus they assured me that i can cancel my membership anytime which i effectively did after they charged me that fee. If the BBB cannot get me my money back, i will file a small claims action against EOS. I did lodge a formal complaint with the BBB and they will investigate EOS because this is an unethical and shady business practice. Anyone thinking of joining this gym should proceed with caution because there are better options outthere”
“I have been a member of EōS Fitness at the HWY 6 & West Road location in Houston since the day it opened in 2025. I was genuinely excited about this gym and canceled memberships elsewhere to commit here. Unfortunately, my experience in January 2026 has been deeply frustrating and honestly humiliating.
I had an encounter with an employee named Emily who was extremely rude, aggressive, and treated me in a way that felt racially biased and completely unprofessional. I was denied access to the gym because my payment had been due two days prior. I calmly explained that I had already made the payment online that same morning before arriving. Despite this, she demanded that I personally prove the payment to her or leave the building. This was embarrassing and unnecessary, especially considering the payment was less than 48 hours late and already resolved.
When I asked to speak with a manager, I was told the manager was “there” but unavailable because they were working out. That alone was shocking. I then had to contact a general manager from a different EōS location, who confirmed that the way I was handled was wrong and assured me my concerns would be escalated to the location manager and district manager. I never heard from either of them—not once.
Instead, on February 12, 2026, I received a threatening email from EōS Risk & Asset Protection in Carlsbad, CA accusing me of behavior “averse to the interest and well-being of EōS Fitness” and issuing me a Formal Warning, with no prior investigation, no phone call, and no opportunity to be heard. After everything I went through, this felt insulting and completely out of line.
This entire situation has been extremely frustrating and humbling. I waited months for this location to open, supported the brand, and followed their policies—only to be treated like a problem instead of a paying member. The lack of accountability, communication, and basic respect is unacceptable. This experience has shown me that this is the type of behavior EōS allows and protects, and that is deeply disappointing.
I expected better.”
“I love the location, everyone here is nice and they welcome you in and when you leave. Madelyne and miss bella was also super nice to me and my guest…”
“I would caution anyone who will be making a negative complaint about EŌS, as I have been with the gym since it was Gold’s, I expressed concern about the machines always broken which limits workout materials in a super crowded gym, the next week my membership jumped an additional 5.00 per month.”
“I have only been to the one on Lindsey and university but everyone is helpful and the place is clean. I love the machines where you eat the candy. Ha ha. So guided workout”
