“Not happy , walked in today first 3 paper towels dispenser empty , no tv working on station bikes for quite awhile , started with 2 machines due to 2 power plugs , when suggested to install a power strip as work around next day or 2 no power to any bikes . Staff claims don't know what is going on . I don't think staff has any fault except to plead ignorance . Management has the responsibility to keep gyms 100 percent operational. Back of gym for the most of time looks like dump site .”
“Shame on EOS Fitness for advertising memberships at 9.99, and now changing their monthly fee to $40 a month for their Chinatown location because it is "too busy." This gym is now inaccessible to longtime members as well as residents in the neighborhood.”
“If I could give them a -100 I would. These people are scam Artist constantly taking your money. They tell you that they will give you your money back and they will not answer emails or call back.
Nicole Ryan is horrible I have Emailed her on my refund of $1050 and she has ignored everyone of them. They were constantly taking money out of my checking account for private lessons that I was not getting because I am on Workers Comp and have been for almost 2 years. I was using their facility to try and do some exercises to strengthen my arm and shoulder after having rotator cuff surgery with a torn bicep. These people are crooks be careful you are not able to cancel very easily And they will continue to take money out of your bank account.!!!!”
“The salesperson lied about one time vs annual fees. When I requested in person to close all of my family's accounts they said I had to wait for two billing cycles. Then they only closed one of the two accounts. They originally promised reimbursements but now are saying it's unlikely and must be approved by corporate. The company lacks integrity.”
“I feel deeply scammed and mistreated and am determined to seek justice and a refund. I need to speak with someone who is genuinely attentive and can assist me, as my interactions so far have been with individuals who seemed more interested in exploiting me.
From the beginning, I was pressured by an African American manager (whose name I don’t recall) to join the program, despite my financial constraints. He even sent me money via Cash App to cover the initial fee, which I can provide proof of. I was assured that the cost would be $19 for the first few sessions and $88 bi-weekly. However, my first charge was $88 instead of $19, and I’ve since been billed every five days, not bi-weekly as promised. Additionally, I was misled about the possibility of exiting the program after a few sessions.
The sexual comments and rude behavior I experienced made me uncomfortable to the point where I couldn’t use the gym. Despite spending over $700 on sessions I never attended, I was recently misled by someone claiming to be a manager named Chris, who turns out not to be affiliated with the company.
I am seeking assistance from a professional manager who can address this situation and help resolve this matter. I am also facing difficulty canceling my membership until the “personal training program” is completed. I feel betrayed and, as someone struggling with basic expenses, I need a refund and an exit from this program. I have explained my financial difficulties, but my concerns have been dismissed. Please help me resolve this issue.”
“The worst experience I’ve ever had. Get your membership here if you wanna get scammed. The sales person did not explain the membership fees or the benefits. membership fees aren’t transparent. You can never find a parking spot. I kept getting charged after I cancelled my membership and deleted my account. WORST GYM EVER”
“Hidden fees, their credit card processing skipped processing over a holiday weekend and they billed me two late fees. Signed up for a membership for $25 a month, the next month I get hit for $100 because there’s an annual fee and their billing dept double billed me a late fee over a holiday weekend, which my bank thought was fraud.”
“I signed up for personal training. I had two sessions, and that’s it. I have paid for seven! I text my trainer every day to try and get me to use my sessions and was always told that he would call me back with the schedule and never did. So they keep charging me and not giving me any service. I have talked to so many managers at so many different locations to try and help me. They sent me to a website which I sent five different emails, being told that they would respond within 24 to 48 hours and I have not heard anything from anyone! I have been dealing with this for over a month and it is exhausting. I am getting punished for all their mistakes. They have not been helpful in anyway. I am getting charged for sessions that I am not receiving. This has been a nightmare and I will never ever sign up for sessions with this company again and I would highly suggest you don’t either.”
“I signed up for a weekly training session for the past 6 months. 5 weeks ago my trainer quit and no trainer has been given to me since. I have called multiple times and I was told an email would be sent. Today I finally talked to a manager who told me I had to pay no matter what. Even if I am not getting the services. The reason I signed up was to get ready to become an emt. I graduate in 3 weeks and have not been getting the training. The manager was rude and told me that the front desk workers only get paid 13.00 an hour and aren’t expected to do their jobs. He told me if I stop paying I will be sent to collections. I am responsible to pay, but apparently they are not responsible to provide the service. That, and the fact that the equipment is always broken, is why I will never be going back. Thanks for the terrible service and terrible gym.”
“Certainly! Here's a sample review for a gym:
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**5 Stars: A Premier Fitness Destination**
From the moment I walked into the gym, I was impressed by the modern facilities and the welcoming atmosphere. The equipment is state-of-the-art and well-maintained, with a wide variety available to cater to all fitness levels and preferences. The cardio machines are plentiful and each has its own integrated entertainment system, which makes longer sessions pass by in a breeze.
What really sets this gym apart is the staff. The trainers are not only knowledgeable and professional, but they are genuinely supportive and motivational. They take the time to understand your fitness goals and help you devise a plan to achieve them. The variety of classes offered is another huge plus. From high-energy spin classes to relaxing yoga sessions, there's something for everyone, no matter your fitness journey.
The cleanliness of both the workout areas and the locker rooms is”
“I attempted to have my insurance card validated in order to start my membership.
Two reps attempted to up-sale me other amenities. It was a hard sale and reminded me of what I experienced with my Time share. I explained that I couldn’t afford the up-sale, but the pressure to buy was maintained by the reps. I didn’t get the impression that they cared for me as a customer and client, but were only interested in my money….very disappointing!”
“The gym is oversaturated with individuals no matter the hour I go. There is never any parking and all the machines and benches are being used to an extent that i have to sit and wait for something to open up. Even then I am typically trying to get there before the other person who is also waiting for the equipment. This does not allow me to get a good consistent workout going from one exercise to another without waiting. I lose my pump even before the next exercise. The gym is more interested in profit than creating a good workout environment. This is a recent phenomenon as I have been going to the same gym for over 15 years.”
“48 hour processing days later after other bills are taken out of my account is not feasible. The money should be deducted right then. I am a teacher and I do not have the extra budgeted money to be pulling an extra $44 dollars out of my a$$ to keep paying you all because your processing time is slow.”
“I love the place because I have 3 knee replacements. I enjoy the water the sauna and the steam room. It does a lot for my body and movement of my body due to my age and my new replacements. I love the staff. You have a great staff there now the manager is great. I love the employees at the front desk. It's a good.
Place for me and I recommend it to others., One flaw I see is they need bigger signs in the pool area due to showering after sweating and taking water in the saunas and steam rooms and try to make it work harder or hotter using that water on the thermostat. I wish somebody would talk to these people I enjoyed. Those areas when I'm there and I would like to have themfunctioning when I'm there. Thank you very much.”
“I am writing to express my disappointment and frustration regarding the handling of my membership cancellation and refund request. On the 19th of this month, I visited your gym to cancel my membership, which was due for renewal on the 22nd. I informed the desk clerk that I understood and accepted the 30-day cancellation notice for the monthly membership fee, but requested that the annual membership fee for the upcoming year be stopped, as I would no longer be a member of the gym.
Despite my clear instructions, it appears that my request was not properly processed. I have since called your establishment and spoken with a manager, who placed me on hold for an extended period of 52 minutes. Additionally, a friend of mine called on my behalf and was redirected to the manager's voicemail without receiving a response.
I am requesting a full refund of the annual membership fee, as I will not be utilizing your services in the upcoming year. I believe it is only fair that I am not charged for a service I will not be receiving.
I kindly ask for your prompt attention to this matter and a resolution in the form of a refund. Thank you for your understanding and cooperation”
“I signed up for EOS gym personal training and gym membership. Although the process to enroll is easy, the process to cancel is painful. After numerous attempts to have my written cancellation honored, EOS continued to withdraw funder from my bank account, which led to me filing a complaint with the BBB and my bank. While submitting my complaint with the BBB, I saw that numerous complaints have been filed against EOS related to issues canceling gym membership. Buyer beware of EOS gyms unscrupolous business practices.”
“I've been the typical "let's make a new years resolution" kind of individual when it comes to the gym and working out. I really do feel like EOS changed that.
I actually want to go to the gym! The classes, the machines ,the amenities! I really enjoy being there! I'm not the smallest of women either so maybe some people are worried about how people will look at them. First of all people who care(or are bothered) by your weight don't matter. But the instructors have been amazing! They haven't tried to stop me or look at the funny. If there is a move they are going to do that may be a little difficult at my size they just give an alternative move to the class members to choose from.
Oh! And the price!!! Holy cow! It is so good compared to others, especially for everything they offer. You'd be silly to not get the higher memberships cause the price... it really is a steal. EOS! Please don't change your prices cause I said that! =P
EOS FITNESS is such a great place, the people are super friendly and the price is unbeatable. Go check out the one near you. Each gym is a bit different and I love walking into each one to check out the different styles.”
“I've been the typical "let's make a new years resolution" kind of individual when it comes to the gym and working out. I really do feel like EOS changed that.
I actually want to go to the gym! The classes, the machines ,the amenities! I really enjoy being there! I'm not the smallest of women either so maybe some people are worried about how people will look at them. First of all people who care(or are bothered) by your weight don't matter. But the instructors have been amazing! They haven't tried to stop me or look at the funny. If there is a move they are going to do that may be a little difficult at my size they just give an alternative move to the class members to choose from.
Oh! And the price!!! Holy cow! It is so good compared to others, especially for everything they offer. You'd be silly to not get the higher memberships cause the price... it really is a steal. EOS! Please don't change your prices cause I said that! =P
EOS FITNESS is such a great place, the people are super friendly and the price is unbeatable. Go check out the one near you. Each gym is a bit different and I love walking into each one to check out the different styles.”
