“I had a great experience at the Hwy 6 and West Rd. Location in Houston, TX!!!! Thank you to Christian for his help and patience. Beautiful facility and welcoming environment.”
“EOS is an amazing place. This gym was truly worth the weight. I know many people say the gym is packed, you just need to find the right time to come. The classes are amazing and I am taking advantage of all the amenities that come with the Will power membership.”
“I canceled my membership after 9 days. The gym is always very crowded. There were incidents of arguing with other people over equipment. I found that really annoying.”
“I canceled on my 5th day and they said they were going to charge me anyway even though clearly it says I wouldn’t be if I emailed my cancellation which I did. So I’m very unhappy with this gym.”
“Love my gym. Only problem is their “Family plan” isn’t actually that. If there are only 2 people it’s $22 PER PERSON per month and the annual fee for EACH person on the plan. So really you’re only saving $8 per month.”
“This place is a headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. I went to the club and met with David Pacheco ,Operations Manager an arrogant person, I was dealing with Bria Jackson when I cancelled all my training classes and my membership because I was being billed for training that I didn’t have as of today no one had reached out or respond to my emails and letters. I’ve submitted several emails and even mailed out copies of the membership cancellation notice since June 2025 , was told by the arrogant manager that he was going to submit a cancellation request again on 7/28 and still waiting for cancellation notice or an approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.this company doesn’t even care”
“First time in a while have I been to a gym, canceled my old membership at the other place. Signed a new membership with eos and went in the same-day. Loved it, the whole staff at the Alta Mesa location are Top notch. Can't wait to go back tomorrow”
“Customer service here is very bad. Can't even tell you over the phone about plans and promotions. They'll only talk to you by appointment. REALLY! Don't waste my times if you can only talk by appointments only. Many gyms out there..obviously you aren't the only one”
“The EOS on 83rd Ave and Camelback in Glendale, AZ is a nice gym. Always clean and the staff are friendly and helpful. I was leaving today and asked NANCI why didn’t she have a chair. I wondered if she had to stand her entire shift. She said they were not allowed to sit at the front, it would appear unprofessional. I disagree with that statement. If the staff are in front of a computer and have a phone present, it would be no different than a receptionist. Maybe someone could look into this? I feel if they had chairs at the front, the staff would still greet customers as they enter and leave. This is just a suggestion.”
