EOS Fitness Reviews

Name: EOS Fitness
Rating: 3.61

3.6 Rating 150 Reviews

64 %

of reviewers recommend EOS Fitness

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3.6

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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EOS Fitness 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

EOS Fitness 1 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does anyone know if EOS is under new management or if the company is having financial problems? The people working the front desk are constantly turning over. They’ve reduced the number of classes drastically. I use to go almost every day. Now I only take a couple classes a week. The clock in the sauna must have stopped working because it was removed. After mentioning it to the “front desk” a number of times, was told it wouldn’t be replaced. I believe it’s a safety issue. Many of the womens locker locks don’t work, but it appears to fall on uncaring ears. Some machines go a long time before being repaired. I am now considering looking for another gym.”

Helpful Report

Posted 1 week ago

“This is a very underhanded company. I was “sold” a gym membership in Boca Raton, for a pre-opening rate. The gym was supposed to open in two months. 10-12 months later they started charging my credit. When I tried to cancel, I went to the gym. They were not helpful wanting to charge several months of service I never received. The only time I ever set foot in the gym was to cancel. The local folks were no help, and there is no phone or contact listed at corporate to resolve the disagreement. Today I received a notice from a collection agency for unpaid billing. Total BS, from a company that I had only visited once in an effort to cancel. Caveat emptor - let the buyer beware!”

Helpful Report

Posted 1 week ago

“I canceled my membership after 9 days. The gym is always very crowded. There were incidents of arguing with other people over equipment. I found that really annoying.”

Helpful Report

Posted 4 weeks ago

“I canceled on my 5th day and they said they were going to charge me anyway even though clearly it says I wouldn’t be if I emailed my cancellation which I did. So I’m very unhappy with this gym.”

Helpful Report

Posted 4 weeks ago

“This place is a headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. I went to the club and met with David Pacheco ,Operations Manager an arrogant person, I was dealing with Bria Jackson when I cancelled all my training classes and my membership because I was being billed for training that I didn’t have as of today no one had reached out or respond to my emails and letters. I’ve submitted several emails and even mailed out copies of the membership cancellation notice since June 2025 , was told by the arrogant manager that he was going to submit a cancellation request again on 7/28 and still waiting for cancellation notice or an approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.this company doesn’t even care”

Helpful Report

Posted 1 month ago

“Customer service here is very bad. Can't even tell you over the phone about plans and promotions. They'll only talk to you by appointment. REALLY! Don't waste my times if you can only talk by appointments only. Many gyms out there..obviously you aren't the only one”

Helpful Report

Posted 1 month ago

“NIGHTMARE GYM save yourself the headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. A month later and 3 supervisors reviewing my phone calls, I’ve now finally been approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“There has been a problem with the air conditioner in the women's locker room for almost a week.I have asked numbers employees for an update, but have been told they're going to fix it. Nothing has changed,I am so disappointed in this .....”

Helpful Report

Posted 1 month ago

“I joined this gym because of a promo that said “Pay $1 today, get 30 days of membership.” It sounded like a great deal. But just two weeks in, they charged me a full month’s subscription and added a $64 annual fee that was never mentioned. That is not 30 days for $1. The worst part has been dealing with their staff. They act friendly until you actually need help. I’ve been calling for over two weeks trying to speak to a manager. Every time, I’m told “they’re not in” or “they’re on a two-week vacation.” No one ever seems to know what’s going on. When I ask if the manager will be in later today, I get responses like “I don’t know.” How does no one know if their own boss is coming in? Is this your first day? When the manager finally reached out, she never followed up and didn’t respond to any of my emails. It’s clear they don’t take customer concerns seriously and hope you’ll just give up. Don’t fall for the gimmicks. This gym is a mess with dishonest billing, fake-friendly staff, and no accountability. There are better gyms out there that respect their members. Stay far away.”

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Posted 1 month ago

“I love it here. The people are nice.the staff is great and the environment is good”

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Posted 2 months ago

“The gyms are nice however the staff are very unprofessional. One of the managers did an hour session when I signed up. He seemed more interested in trying to get a laugh. I continued to go to this gym and this same manager. Went back to la fitness staff much more helpful. Location on baseline in Laveen”

Helpful Report

Posted 2 months ago

“Since I’ve attended this so-called “raunchy” gym, I’ve noticed that everywhere I go, all the cleaning materials near the equipment always seem to be empty. The bathrooms have broken toilets, grime on the walls, and an overall lack of upkeep. Half the equipment is either missing bolts or taped off, clearly not being repaired anytime soon. As for the kid services—they do the absolute bare minimum. I was sold on this place at first, but sure enough, after just a few weeks, their true colors showed: careless staff, and kids not being watched the way they should be. I’m already planning on finding a new gym nearby—one that actually provides the basic services I’m paying for. And on top of all that, they won’t even let you cancel in person. Instead, you’re handed a number to call—and even getting that feels like pulling teeth, as if they’re hoping you’ll just give up and stay. Zero stars. – Marco V.”

Helpful Report

Posted 3 months ago

“I purchased my membership believing I could swim laps without worrying about kids peeing, pooping and other disgusting things in the pool. Nope. Eos decided that $5k each month was more important than members using the pool. They brought in a swimming group. So now you can't swim after work or on Sundays OR this Sunday afternoon because a kid vomited in the pool. Graciously they closed the pool for cleaning. Spectacular, but you wouldn't have had to, if you left swimming lessons to the Rec Center where they belong. I DO NOT recommend this gym if you plan to use the pool. They don't even put the hours of lesson on their schedule. Why? At least then we have a chance of avoiding the actual lessons, but not the vomit and poop cleaning. Again, wouldn't have to be done if they left lessons to the rec center. Who does a very good job at them. They also offered me a free training session. Set it up for Saturday at 8am. No one showed. Someone replied to my text and said they don't know what happened and can I reschedule. You can't show up and don't give any notice and you want me to reschedule? Brilliant - NOT. I submitted a complaint online. It says someone will respond in 24 hours. That was four days ago and still no response. Submitted another online complaint today. I don't expect a response because they obviously don't care about members. I'm sorry I chose this place.”

Helpful Report

Posted 3 months ago

“Homeless person sleeping in massage chair. I work out at 5am and every time I go there he is sleeping in the chair.”

Helpful Report

Posted 3 months ago

“Terrible customer service and canceling is a huge hassle. It’s not actually $10 a month once you add in all of the fees and annual fees they drop on you. Stay away.”

Helpful Report

Posted 3 months ago

“I signed up myself and my foster boys for the new opening off university and Lindsey. This was because it was close by and the boys could ride thier bikes. Before the gym opened the boys were placed in a new home due to thier individual circumstances. I went to cancel thier memberships. I was charged for thier monthly and yearly memberships as well as my membership that I canceled soon after the transaction. This place does not care about the members just the money. I did not know that Eos charges a yearly membership just after 3 months after you join. Although this place is cheap it's greedy. I know go to a different gym that cares about me as an individual and not just my money.”

Helpful Report

Posted 3 months ago

“When I joined I told them I was moving back to Kansas. They said , no problem, if you move somewhere we do not have a location you can terminate. After phone calls, emails, sending copies of proof of residence- keep charging and charging.”

Helpful Report

Posted 3 months ago

“They’re scammers. Get your funds back gmail in my bio”

Helpful Report

Posted 4 months ago

“Unprofessional and Misleading - THE ABSOLUTE WORST EXPERIENCE AND I CANNOT CANCEL MY MEMBERSHIP. I don’t usually leave reviews, but my experience at this gym was so disappointing that I feel compelled to warn others. I signed up for personal training expecting professional guidance and support. Instead, my trainers frequently showed up late, one canceled at 4 AM - only 45 mins before our early AM session, because he was "tired" - showed up late, and even arrived smelling strongly of weed. That level of unprofessionalism is unacceptable in any fitness environment. I was promised customized workout plans and nutritional guidance but received absolutely none of it. To make matters worse, I later discovered that one of the trainers had misrepresented their certifications. When I addressed these issues, management failed to take any meaningful action or offer real accountability. This gym is all talk: slick sales pitch, zero follow-through. If you value your time, money, and fitness goals, I strongly suggest looking elsewhere.”

Helpful Report

Posted 4 months ago

EOS Fitness is rated 3.6 based on 150 reviews