“I had an extremely frustrating and disappointing experience with the front desk/sales team at EōS Fitness.
The representative, Korel, provided misleading and incomplete information when I signed up. He explicitly told me there would be no enrollment fee ($49), that it would be $1 to join, and that I’d get the first and last month free. I even double-checked before signing, and he confirmed my monthly charge would only be $24.99 starting the next month, with no additional fees.
At no point did he disclose the $59 annual fee.
Only after receiving the digital agreement did I discover that my next payment would actually be $59 + $24.99. When I tried to clarify this, I was completely ignored. Korel avoided addressing my concerns, and the manager was no help either—constantly making excuses, staying on calls, and making me wait for nearly an hour without resolution.
This felt deceptive and manipulative, like a deliberate attempt to trap customers by hiding important fees. Once you sign up, they show little to no concern for customer support.
Overall, this was a terrible experience—unprofessional, misleading, and extremely poor customer service. On top of that, the cancellation process is unnecessarily difficult, adding to the frustration.
I would strongly advise others to be cautious and thoroughly review everything before signing up.”
“I’m writing to express my frustration with the cleanliness and management at the EOS Fitness location on Linfield in Sunrise.
While the staff has always been friendly and professional, the condition of the men’s locker room has been consistently unacceptable. In particular, the shower areas frequently lack soap, and this issue has been ongoing despite me reporting it to staff more than eight times.
This is not a new concern—I previously left EOS Fitness for the same reason, and unfortunately, nothing appears to have improved since returning. Basic hygiene and maintenance should be a top priority for any gym, and it’s disappointing to see such a lack of follow-through.
At this point, I do not feel comfortable continuing to pay for a membership at a facility that does not maintain proper cleanliness standards. I plan to cancel my membership next month.
I strongly encourage upper management to conduct unannounced inspections over the course of a week. I believe this would quickly reveal the issues members are experiencing.
I hope this feedback is taken seriously and leads to meaningful improvements.”
“I would have given it a 0 if I could. Don't fall for the sign up special, a 1.00 down and 9.99 a month no comment. You have to give a month canellation notice, but they charge you the annual free within the 1st month. They should just charge you 86.75 up front, because it's what you will pay anyway. Within the 1st 2 weeks I was not happy with my membership. The only time I could workout was during peck hours. I was told it would be less crowded during other hour, but it was the same. Finding parking was terrible, the gym was too small and crowded, and lacked the equipment I like. I should have never joined so soon, but was was told that it would not be so crowded at non peck times.”
“Buyer Beware
Canceling this membership was nearly impossible. I moved out of the area in June 2025 and attempted to cancel online but couldn’t. I then called and was told my membership would be canceled—yet they continued billing me.
When I went into the gym, the manager said I had to email her to schedule a time to come in and cancel and discuss the incorrect charges. I sent the email and never received a response.
The gym itself is also extremely loud, often dirty, and overcrowded with teenagers, making it hard to get a proper workout. Very frustrating experience overall. Be cautious before signing up.”
“Shady shady shady! I had an awful experience with EoS a few years ago regarding incorrect billing for personal training. It took me 8 MONTHS and constant emails and phone calls to resolve the issue. Then recently I called to find out what I needed to do to cancel the membership and was told that the phone call would serve as my 30 day notice. That turned out to be a lie. The woman could have easily instructed me to send an email to a specific email address in order to cancel in writing but instead she just lied to me. I have been billed over and over again. Predatory billing practices of the worst kind. Skip this gym and go to Mountainside Fitness instead. Much better atmosphere at Mountainside and excellent customer service!”
“Terrible customer service. I went to sign up for Silver Sneakers which is free with my health care and was excessively pressured to pay for personal training by Marianna. Went back a few days later to cancel and almost 2 months later am still being billed. When I tried to cancel they said I had to go through trainers that were not available that day. Spoke to manager and he was unable to cancel. Spoke to head of personal trainers and he said it was cancelled. I am still being billed. Went to cancel in person twice in the beginning of January. Then called in January to cancel. Called two days ago. Still not cancelled and still being billed. Would not recommend this gym as they are completely disorganized or unethical as they took advantage of an older person with a very hard sell.”
“I have been a member of EōS Fitness at the HWY 6 & West Road location in Houston since the day it opened in 2025. I was genuinely excited about this gym and canceled memberships elsewhere to commit here. Unfortunately, my experience in January 2026 has been deeply frustrating and honestly humiliating.
I had an encounter with an employee named Emily who was extremely rude, aggressive, and treated me in a way that felt racially biased and completely unprofessional. I was denied access to the gym because my payment had been due two days prior. I calmly explained that I had already made the payment online that same morning before arriving. Despite this, she demanded that I personally prove the payment to her or leave the building. This was embarrassing and unnecessary, especially considering the payment was less than 48 hours late and already resolved.
When I asked to speak with a manager, I was told the manager was “there” but unavailable because they were working out. That alone was shocking. I then had to contact a general manager from a different EōS location, who confirmed that the way I was handled was wrong and assured me my concerns would be escalated to the location manager and district manager. I never heard from either of them—not once.
Instead, on February 12, 2026, I received a threatening email from EōS Risk & Asset Protection in Carlsbad, CA accusing me of behavior “averse to the interest and well-being of EōS Fitness” and issuing me a Formal Warning, with no prior investigation, no phone call, and no opportunity to be heard. After everything I went through, this felt insulting and completely out of line.
This entire situation has been extremely frustrating and humbling. I waited months for this location to open, supported the brand, and followed their policies—only to be treated like a problem instead of a paying member. The lack of accountability, communication, and basic respect is unacceptable. This experience has shown me that this is the type of behavior EōS allows and protects, and that is deeply disappointing.
I expected better.”
“I would caution anyone who will be making a negative complaint about EŌS, as I have been with the gym since it was Gold’s, I expressed concern about the machines always broken which limits workout materials in a super crowded gym, the next week my membership jumped an additional 5.00 per month.”
“While reading other reviews for EOS, it is extremely obvious that my experience at EOS Fitness is not unique. I heard about EOS fitness through a family friend and joined him as a guest. When I told my friend about EOS, he thought it would be cool for him and me to go, but we would still need passes. This is when we learned about the seven-day free trial that EOS offers. In the end, my friend and I ended up signing up for this seven-day free trial. Once we arrived at EOS, we were told that I would not be able to enter. Why wouldn’t I be able to enter? EOS’s “free” seven-day trial only allowed people 18 and older, and people living within 10 miles of the gym, which is practically hidden on their website. For context, I am currently 17, and we do not live within a 10-mile radius. Due to this, my bud and I were pretty bummed out. My bud was called by EOS countless times; eventually, he called back and got hold of Will after expressing his disappointment. The assistant manager, Will, told us to sign up with only a dollar down. He was very pushy and wanted us to sign up at that very moment. Will told me to lie about my age, and he even offered to call my parents for me to ask for their permission. Neither Will nor I asked my parents for permission. Will told us that if we canceled within 3 days of signing up, we would only be charged 1$ (with weekends not counting, which is explicitly said on their website. It will be shown in the following picture.) We signed up on Thursday and attempted to cancel on Monday, with Saturday and Sunday being considered a weekend, not counting towards our 3 days. The day of cancellation, my bud and I approached the front desk expecting a quick cancellation process. Despite us canceling within the 3 days, the cancellation process wanted to charge us $120.67 in total, with nearly 60$ for a yearly fee( A YEARLY FEE ON A 3-DAY MEMBERSHIP). Due to this, we asked to talk to Will about our issue. Will was extremely disrespectful, asking if we were even interested in the gym membership in the first place, rather than helping us to fix the issue. Based on the 30 seconds that I spoke with Will, it seems that he has roid rage without any of the gains. To finish my review, I thought I would add a quote from my gym bro.
“The same machines are at Planet Fitness, we can get the same workout without their outrageous costs” - Gym Bro
Overall, the gym isn't friendly towards beginner lifters (the cables start at 22 pounds), and the managers seem to be very terrible at their job and only know how to escalate situations. There are a handful of hidden and deceptive practices, and EOS is clearly only interested in your money.
“EōS Fitness’ High Value. Low Price. (HVLP)® gyms are accessible to everyone and welcoming to anyone.”
“ll guests must be 18 years of age or older, or 16 years of age or older accompanied by a legal guardian” (I had a legal guardian with me during the 7-day free trial, but was still denied entry on that day)”
“I have been a loyal member of this gym for 3 years, and unfortunately, this has turned into the worst customer experience I’ve ever had.
The gym advertises that if you bring in 3 new members who stay for at least 3 months, you receive a complimentary year. I fulfilled my end of the deal, and my free year should have started in January 2025. Yet, here we are in September, and I still haven’t received it.
For months, I’ve been following up, wasting countless hours retelling the same story over and over because staff turnover is constant and nobody takes responsibility. Instead of handling the situation, I’ve been bounced around and ignored.
The last straw was when I spoke with Michael Laguna, who claims to be a manager. Instead of stepping in with accountability, he tried to hand me the contact info of the person who has been denying me this complimentary year all along — effectively dumping the problem back on me. After months of runaround, he expected me to start over yet again. On top of that, he was disrespectful and dismissive. Completely unacceptable.
I immediately emailed him to cancel both my membership and my son’s, and he hasn’t responded. I also emailed the general manager, Brandon Tsutsui, explaining the situation and requesting cancellation, and he too hasn’t replied.
This gym is a complete disaster. Staff changes constantly, no one is accountable, and management clearly doesn’t care about their members. It feels like a cheap gym — and unfortunately, they behave like one too.
Do yourself a favor and avoid this place.”
“Does anyone know if EOS is under new management or if the company is having financial problems? The people working the front desk are constantly turning over. They’ve reduced the number of classes drastically.
I use to go almost every day. Now I only take a couple classes a week. The clock in the sauna must have stopped working because it was removed. After mentioning it to the “front desk” a number of times, was told it wouldn’t be replaced. I believe it’s a safety issue. Many of the womens locker locks don’t work, but it appears to fall on uncaring ears. Some machines go a long time before being repaired. I am now considering looking for another gym.”
“This is a very underhanded company. I was “sold” a gym membership in Boca Raton, for a pre-opening rate. The gym was supposed to open in two months. 10-12 months later they started charging my credit. When I tried to cancel, I went to the gym. They were not helpful wanting to charge several months of service I never received. The only time I ever set foot in the gym was to cancel. The local folks were no help, and there is no phone or contact listed at corporate to resolve the disagreement. Today I received a notice from a collection agency for unpaid billing. Total BS, from a company that I had only visited once in an effort to cancel. Caveat emptor - let the buyer beware!”
“I canceled my membership after 9 days. The gym is always very crowded. There were incidents of arguing with other people over equipment. I found that really annoying.”
“I canceled on my 5th day and they said they were going to charge me anyway even though clearly it says I wouldn’t be if I emailed my cancellation which I did. So I’m very unhappy with this gym.”
“This place is a headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. I went to the club and met with David Pacheco ,Operations Manager an arrogant person, I was dealing with Bria Jackson when I cancelled all my training classes and my membership because I was being billed for training that I didn’t have as of today no one had reached out or respond to my emails and letters. I’ve submitted several emails and even mailed out copies of the membership cancellation notice since June 2025 , was told by the arrogant manager that he was going to submit a cancellation request again on 7/28 and still waiting for cancellation notice or an approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.this company doesn’t even care”
