“Shady shady shady! I had an awful experience with EoS a few years ago regarding incorrect billing for personal training. It took me 8 MONTHS and constant emails and phone calls to resolve the issue. Then recently I called to find out what I needed to do to cancel the membership and was told that the phone call would serve as my 30 day notice. That turned out to be a lie. The woman could have easily instructed me to send an email to a specific email address in order to cancel in writing but instead she just lied to me. I have been billed over and over again. Predatory billing practices of the worst kind. Skip this gym and go to Mountainside Fitness instead. Much better atmosphere at Mountainside and excellent customer service!”
“Terrible customer service. I went to sign up for Silver Sneakers which is free with my health care and was excessively pressured to pay for personal training by Marianna. Went back a few days later to cancel and almost 2 months later am still being billed. When I tried to cancel they said I had to go through trainers that were not available that day. Spoke to manager and he was unable to cancel. Spoke to head of personal trainers and he said it was cancelled. I am still being billed. Went to cancel in person twice in the beginning of January. Then called in January to cancel. Called two days ago. Still not cancelled and still being billed. Would not recommend this gym as they are completely disorganized or unethical as they took advantage of an older person with a very hard sell.”
“I have been a member of EōS Fitness at the HWY 6 & West Road location in Houston since the day it opened in 2025. I was genuinely excited about this gym and canceled memberships elsewhere to commit here. Unfortunately, my experience in January 2026 has been deeply frustrating and honestly humiliating.
I had an encounter with an employee named Emily who was extremely rude, aggressive, and treated me in a way that felt racially biased and completely unprofessional. I was denied access to the gym because my payment had been due two days prior. I calmly explained that I had already made the payment online that same morning before arriving. Despite this, she demanded that I personally prove the payment to her or leave the building. This was embarrassing and unnecessary, especially considering the payment was less than 48 hours late and already resolved.
When I asked to speak with a manager, I was told the manager was “there” but unavailable because they were working out. That alone was shocking. I then had to contact a general manager from a different EōS location, who confirmed that the way I was handled was wrong and assured me my concerns would be escalated to the location manager and district manager. I never heard from either of them—not once.
Instead, on February 12, 2026, I received a threatening email from EōS Risk & Asset Protection in Carlsbad, CA accusing me of behavior “averse to the interest and well-being of EōS Fitness” and issuing me a Formal Warning, with no prior investigation, no phone call, and no opportunity to be heard. After everything I went through, this felt insulting and completely out of line.
This entire situation has been extremely frustrating and humbling. I waited months for this location to open, supported the brand, and followed their policies—only to be treated like a problem instead of a paying member. The lack of accountability, communication, and basic respect is unacceptable. This experience has shown me that this is the type of behavior EōS allows and protects, and that is deeply disappointing.
I expected better.”
“I would caution anyone who will be making a negative complaint about EŌS, as I have been with the gym since it was Gold’s, I expressed concern about the machines always broken which limits workout materials in a super crowded gym, the next week my membership jumped an additional 5.00 per month.”
“While reading other reviews for EOS, it is extremely obvious that my experience at EOS Fitness is not unique. I heard about EOS fitness through a family friend and joined him as a guest. When I told my friend about EOS, he thought it would be cool for him and me to go, but we would still need passes. This is when we learned about the seven-day free trial that EOS offers. In the end, my friend and I ended up signing up for this seven-day free trial. Once we arrived at EOS, we were told that I would not be able to enter. Why wouldn’t I be able to enter? EOS’s “free” seven-day trial only allowed people 18 and older, and people living within 10 miles of the gym, which is practically hidden on their website. For context, I am currently 17, and we do not live within a 10-mile radius. Due to this, my bud and I were pretty bummed out. My bud was called by EOS countless times; eventually, he called back and got hold of Will after expressing his disappointment. The assistant manager, Will, told us to sign up with only a dollar down. He was very pushy and wanted us to sign up at that very moment. Will told me to lie about my age, and he even offered to call my parents for me to ask for their permission. Neither Will nor I asked my parents for permission. Will told us that if we canceled within 3 days of signing up, we would only be charged 1$ (with weekends not counting, which is explicitly said on their website. It will be shown in the following picture.) We signed up on Thursday and attempted to cancel on Monday, with Saturday and Sunday being considered a weekend, not counting towards our 3 days. The day of cancellation, my bud and I approached the front desk expecting a quick cancellation process. Despite us canceling within the 3 days, the cancellation process wanted to charge us $120.67 in total, with nearly 60$ for a yearly fee( A YEARLY FEE ON A 3-DAY MEMBERSHIP). Due to this, we asked to talk to Will about our issue. Will was extremely disrespectful, asking if we were even interested in the gym membership in the first place, rather than helping us to fix the issue. Based on the 30 seconds that I spoke with Will, it seems that he has roid rage without any of the gains. To finish my review, I thought I would add a quote from my gym bro.
“The same machines are at Planet Fitness, we can get the same workout without their outrageous costs” - Gym Bro
Overall, the gym isn't friendly towards beginner lifters (the cables start at 22 pounds), and the managers seem to be very terrible at their job and only know how to escalate situations. There are a handful of hidden and deceptive practices, and EOS is clearly only interested in your money.
“EōS Fitness’ High Value. Low Price. (HVLP)® gyms are accessible to everyone and welcoming to anyone.”
“ll guests must be 18 years of age or older, or 16 years of age or older accompanied by a legal guardian” (I had a legal guardian with me during the 7-day free trial, but was still denied entry on that day)”
“I have been a loyal member of this gym for 3 years, and unfortunately, this has turned into the worst customer experience I’ve ever had.
The gym advertises that if you bring in 3 new members who stay for at least 3 months, you receive a complimentary year. I fulfilled my end of the deal, and my free year should have started in January 2025. Yet, here we are in September, and I still haven’t received it.
For months, I’ve been following up, wasting countless hours retelling the same story over and over because staff turnover is constant and nobody takes responsibility. Instead of handling the situation, I’ve been bounced around and ignored.
The last straw was when I spoke with Michael Laguna, who claims to be a manager. Instead of stepping in with accountability, he tried to hand me the contact info of the person who has been denying me this complimentary year all along — effectively dumping the problem back on me. After months of runaround, he expected me to start over yet again. On top of that, he was disrespectful and dismissive. Completely unacceptable.
I immediately emailed him to cancel both my membership and my son’s, and he hasn’t responded. I also emailed the general manager, Brandon Tsutsui, explaining the situation and requesting cancellation, and he too hasn’t replied.
This gym is a complete disaster. Staff changes constantly, no one is accountable, and management clearly doesn’t care about their members. It feels like a cheap gym — and unfortunately, they behave like one too.
Do yourself a favor and avoid this place.”
“Does anyone know if EOS is under new management or if the company is having financial problems? The people working the front desk are constantly turning over. They’ve reduced the number of classes drastically.
I use to go almost every day. Now I only take a couple classes a week. The clock in the sauna must have stopped working because it was removed. After mentioning it to the “front desk” a number of times, was told it wouldn’t be replaced. I believe it’s a safety issue. Many of the womens locker locks don’t work, but it appears to fall on uncaring ears. Some machines go a long time before being repaired. I am now considering looking for another gym.”
“This is a very underhanded company. I was “sold” a gym membership in Boca Raton, for a pre-opening rate. The gym was supposed to open in two months. 10-12 months later they started charging my credit. When I tried to cancel, I went to the gym. They were not helpful wanting to charge several months of service I never received. The only time I ever set foot in the gym was to cancel. The local folks were no help, and there is no phone or contact listed at corporate to resolve the disagreement. Today I received a notice from a collection agency for unpaid billing. Total BS, from a company that I had only visited once in an effort to cancel. Caveat emptor - let the buyer beware!”
“I canceled my membership after 9 days. The gym is always very crowded. There were incidents of arguing with other people over equipment. I found that really annoying.”
“I canceled on my 5th day and they said they were going to charge me anyway even though clearly it says I wouldn’t be if I emailed my cancellation which I did. So I’m very unhappy with this gym.”
“This place is a headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. I went to the club and met with David Pacheco ,Operations Manager an arrogant person, I was dealing with Bria Jackson when I cancelled all my training classes and my membership because I was being billed for training that I didn’t have as of today no one had reached out or respond to my emails and letters. I’ve submitted several emails and even mailed out copies of the membership cancellation notice since June 2025 , was told by the arrogant manager that he was going to submit a cancellation request again on 7/28 and still waiting for cancellation notice or an approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.this company doesn’t even care”
“Customer service here is very bad. Can't even tell you over the phone about plans and promotions. They'll only talk to you by appointment. REALLY! Don't waste my times if you can only talk by appointments only. Many gyms out there..obviously you aren't the only one”
“NIGHTMARE GYM save yourself the headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. A month later and 3 supervisors reviewing my phone calls, I’ve now finally been approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.”
“NIGHTMARE GYM save yourself the headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. A month later and 3 supervisors reviewing my phone calls, I’ve now finally been approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.”
“There has been a problem with the air conditioner in the women's locker room for almost a week.I have asked numbers employees for an update, but have been told they're going to fix it. Nothing has changed,I am so disappointed in this .....”
“I joined this gym because of a promo that said “Pay $1 today, get 30 days of membership.” It sounded like a great deal. But just two weeks in, they charged me a full month’s subscription and added a $64 annual fee that was never mentioned. That is not 30 days for $1.
The worst part has been dealing with their staff. They act friendly until you actually need help. I’ve been calling for over two weeks trying to speak to a manager. Every time, I’m told “they’re not in” or “they’re on a two-week vacation.” No one ever seems to know what’s going on.
When I ask if the manager will be in later today, I get responses like “I don’t know.” How does no one know if their own boss is coming in? Is this your first day?
When the manager finally reached out, she never followed up and didn’t respond to any of my emails. It’s clear they don’t take customer concerns seriously and hope you’ll just give up.
Don’t fall for the gimmicks. This gym is a mess with dishonest billing, fake-friendly staff, and no accountability. There are better gyms out there that respect their members. Stay far away.”
