“The gym is oversaturated with individuals no matter the hour I go. There is never any parking and all the machines and benches are being used to an extent that i have to sit and wait for something to open up. Even then I am typically trying to get there before the other person who is also waiting for the equipment. This does not allow me to get a good consistent workout going from one exercise to another without waiting. I lose my pump even before the next exercise. The gym is more interested in profit than creating a good workout environment. This is a recent phenomenon as I have been going to the same gym for over 15 years.”
“48 hour processing days later after other bills are taken out of my account is not feasible. The money should be deducted right then. I am a teacher and I do not have the extra budgeted money to be pulling an extra $44 dollars out of my a$$ to keep paying you all because your processing time is slow.”
“I am writing to express my disappointment and frustration regarding the handling of my membership cancellation and refund request. On the 19th of this month, I visited your gym to cancel my membership, which was due for renewal on the 22nd. I informed the desk clerk that I understood and accepted the 30-day cancellation notice for the monthly membership fee, but requested that the annual membership fee for the upcoming year be stopped, as I would no longer be a member of the gym.
Despite my clear instructions, it appears that my request was not properly processed. I have since called your establishment and spoken with a manager, who placed me on hold for an extended period of 52 minutes. Additionally, a friend of mine called on my behalf and was redirected to the manager's voicemail without receiving a response.
I am requesting a full refund of the annual membership fee, as I will not be utilizing your services in the upcoming year. I believe it is only fair that I am not charged for a service I will not be receiving.
I kindly ask for your prompt attention to this matter and a resolution in the form of a refund. Thank you for your understanding and cooperation”
“I signed up for EOS gym personal training and gym membership. Although the process to enroll is easy, the process to cancel is painful. After numerous attempts to have my written cancellation honored, EOS continued to withdraw funder from my bank account, which led to me filing a complaint with the BBB and my bank. While submitting my complaint with the BBB, I saw that numerous complaints have been filed against EOS related to issues canceling gym membership. Buyer beware of EOS gyms unscrupolous business practices.”
