“I purchased my membership believing I could swim laps without worrying about kids peeing, pooping and other disgusting things in the pool. Nope. Eos decided that $5k each month was more important than members using the pool. They brought in a swimming group. So now you can't swim after work or on Sundays OR this Sunday afternoon because a kid vomited in the pool. Graciously they closed the pool for cleaning. Spectacular, but you wouldn't have had to, if you left swimming lessons to the Rec Center where they belong.
I DO NOT recommend this gym if you plan to use the pool. They don't even put the hours of lesson on their schedule. Why? At least then we have a chance of avoiding the actual lessons, but not the vomit and poop cleaning. Again, wouldn't have to be done if they left lessons to the rec center. Who does a very good job at them.
They also offered me a free training session. Set it up for Saturday at 8am. No one showed. Someone replied to my text and said they don't know what happened and can I reschedule. You can't show up and don't give any notice and you want me to reschedule? Brilliant - NOT.
I submitted a complaint online. It says someone will respond in 24 hours. That was four days ago and still no response. Submitted another online complaint today. I don't expect a response because they obviously don't care about members.
I'm sorry I chose this place.”
“Great place to work out best of the best
Shout out to Ryan and Leslie and all staff by caring for me
It was raining actually it was pouring down I get really wet when I open the door Leslie and Ryan rushed to help me Leslie get me a shirt and Ryan’s the towels excellent customer service way to go EōS Fitness 💕💝🎉🎊thank you so much”
“Terrible customer service and canceling is a huge hassle. It’s not actually $10 a month once you add in all of the fees and annual fees they drop on you. Stay away.”
“I signed up myself and my foster boys for the new opening off university and Lindsey. This was because it was close by and the boys could ride thier bikes. Before the gym opened the boys were placed in a new home due to thier individual circumstances. I went to cancel thier memberships. I was charged for thier monthly and yearly memberships as well as my membership that I canceled soon after the transaction. This place does not care about the members just the money. I did not know that Eos charges a yearly membership just after 3 months after you join. Although this place is cheap it's greedy. I know go to a different gym that cares about me as an individual and not just my money.”
“The gym is great, that being said their clothing policy sucks. There are no exchanges or refunds, they say it's on their website but if you are at the gym and purchase something over the counter there is no signage or anything posted telling you that. I find it very disappointing and unethical.”
“When I joined I told them I was moving back to Kansas. They said , no problem, if you move somewhere we do not have a location you can terminate. After phone calls, emails, sending copies of proof of residence- keep charging and charging.”
“This is Odalys Diaz and yes EoS came into my life at the right time first because opens 24 hours so I have options, great classes from early in the morning. The gym is all full of latest machines very clean. The bathrooms are always clean no matter what time I am very happy to join them. I will give them five starts.”
“Front desk support team member and kids club associate Cheyanne is the bomb. She is always very helpful and so polite and always willing to help out where she can. I give a BIG High Five to her as I do not feel this company recognizes her enough and all she does. Great job Cheyanne 👏”
