“Terrible customer service and canceling is a huge hassle. It’s not actually $10 a month once you add in all of the fees and annual fees they drop on you. Stay away.”
“I signed up myself and my foster boys for the new opening off university and Lindsey. This was because it was close by and the boys could ride thier bikes. Before the gym opened the boys were placed in a new home due to thier individual circumstances. I went to cancel thier memberships. I was charged for thier monthly and yearly memberships as well as my membership that I canceled soon after the transaction. This place does not care about the members just the money. I did not know that Eos charges a yearly membership just after 3 months after you join. Although this place is cheap it's greedy. I know go to a different gym that cares about me as an individual and not just my money.”
“The gym is great, that being said their clothing policy sucks. There are no exchanges or refunds, they say it's on their website but if you are at the gym and purchase something over the counter there is no signage or anything posted telling you that. I find it very disappointing and unethical.”
“When I joined I told them I was moving back to Kansas. They said , no problem, if you move somewhere we do not have a location you can terminate. After phone calls, emails, sending copies of proof of residence- keep charging and charging.”
“This is Odalys Diaz and yes EoS came into my life at the right time first because opens 24 hours so I have options, great classes from early in the morning. The gym is all full of latest machines very clean. The bathrooms are always clean no matter what time I am very happy to join them. I will give them five starts.”
“Front desk support team member and kids club associate Cheyanne is the bomb. She is always very helpful and so polite and always willing to help out where she can. I give a BIG High Five to her as I do not feel this company recognizes her enough and all she does. Great job Cheyanne 👏”
“Unprofessional and Misleading - THE ABSOLUTE WORST EXPERIENCE AND I CANNOT CANCEL MY MEMBERSHIP.
I don’t usually leave reviews, but my experience at this gym was so disappointing that I feel compelled to warn others.
I signed up for personal training expecting professional guidance and support. Instead, my trainers frequently showed up late, one canceled at 4 AM - only 45 mins before our early AM session, because he was "tired" - showed up late, and even arrived smelling strongly of weed. That level of unprofessionalism is unacceptable in any fitness environment.
I was promised customized workout plans and nutritional guidance but received absolutely none of it. To make matters worse, I later discovered that one of the trainers had misrepresented their certifications. When I addressed these issues, management failed to take any meaningful action or offer real accountability.
This gym is all talk: slick sales pitch, zero follow-through.
If you value your time, money, and fitness goals, I strongly suggest looking elsewhere.”
“LaTrice brings the energy to get me pumped up for my workout at the Moreno Valley Club. She always welcomes me with a smile and a greeting that excites me to get my workout in.”
“I hate to report or write anything about a business, but I have no other choice!
Maybe they will listen once I write a review.
I’ve complained several times about the temperature at the Sugarland location. It is too cold inside this gym to even get a sweat. I feel like I’m wasting my money coming here because I can’t get a sweat. They have those Big Ass fans on full blast🤷🏽♀️. Is this a gym or a club?🤔
You know it’s too cold when your hair is blowing and you are across the room🤔.
You can’t run from the fans because it’s about 4 to 5 in there and all of them are blowing full blast plus the ac is up high.
If you wanting results don’t join this gym or location !
What good is it to have great equipment when it’s too cold to even get any results?🤔. You have to sweat if you want to melt down that body fat!”
“getting charged with $280 even after canceling membership, and I have been reaching out to cancel for more than a month. I have been a member for the past 15 months and stuggling to get the right responses from eos team. There is no easy way to reach the team and ask for cancelation. Please dont sign up for auto payment or personal training, its challenging to work with the schedules of trainers - you keep getting charged, there is lack of flexibility to work with trainer schedules, and extremely difficult to cancel. I got charged again, today, even though I have been asking to cancel since more than a month back.”
