“NIGHTMARE GYM save yourself the headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. A month later and 3 supervisors reviewing my phone calls, I’ve now finally been approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.”
“NIGHTMARE GYM save yourself the headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. A month later and 3 supervisors reviewing my phone calls, I’ve now finally been approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.”
“There has been a problem with the air conditioner in the women's locker room for almost a week.I have asked numbers employees for an update, but have been told they're going to fix it. Nothing has changed,I am so disappointed in this .....”
“I joined this gym because of a promo that said “Pay $1 today, get 30 days of membership.” It sounded like a great deal. But just two weeks in, they charged me a full month’s subscription and added a $64 annual fee that was never mentioned. That is not 30 days for $1.
The worst part has been dealing with their staff. They act friendly until you actually need help. I’ve been calling for over two weeks trying to speak to a manager. Every time, I’m told “they’re not in” or “they’re on a two-week vacation.” No one ever seems to know what’s going on.
When I ask if the manager will be in later today, I get responses like “I don’t know.” How does no one know if their own boss is coming in? Is this your first day?
When the manager finally reached out, she never followed up and didn’t respond to any of my emails. It’s clear they don’t take customer concerns seriously and hope you’ll just give up.
Don’t fall for the gimmicks. This gym is a mess with dishonest billing, fake-friendly staff, and no accountability. There are better gyms out there that respect their members. Stay far away.”
“What a badass experience Perkins walk me through on the new Erlich rd EOS in Tampa Bay FL. Love to see when a company spends some profit money for bigger and better things to show there members commitment of longevity and appreciation . 👍👍”
“What a badass experience Perkins walk me through on the new Erlich rd EOS in Tampa Bay FL. Love to see when a company spends some profit money for bigger and better things to show there members commitment of longevity and appreciation . 👍👍”
“Liam and Charlie are very nice guys! They never fail to greet me in. They are also very helpful when an issue comes up. They also have a very clean gym best gym hands down”
“Employees are friendly . Facility is kept clean . There membership plans are good , allowing a guest to come along with one membership is a great thing .”
“I had really good experience with PT Zach. He is great trainer, very helpful, patient with beginners like me. He is flexible with your time frame. I used to have gym phobia but he made me very comfortable with the environment.”
“The gyms are nice however the staff are very unprofessional. One of the managers did an hour session when I signed up. He seemed more interested in trying to get a laugh. I continued to go to this gym and this same manager. Went back to la fitness staff much more helpful. Location on baseline in Laveen”
“Every holiday we, members, receive an email regarding the gym’s hours. We did not receive an email this week regarding the hours of the gym on Juneteenth. I assume the “powers that be” know that Juneteenth is a. National/Federal holiday!”
“Since I’ve attended this so-called “raunchy” gym, I’ve noticed that everywhere I go, all the cleaning materials near the equipment always seem to be empty. The bathrooms have broken toilets, grime on the walls, and an overall lack of upkeep.
Half the equipment is either missing bolts or taped off, clearly not being repaired anytime soon.
As for the kid services—they do the absolute bare minimum. I was sold on this place at first, but sure enough, after just a few weeks, their true colors showed: careless staff, and kids not being watched the way they should be.
I’m already planning on finding a new gym nearby—one that actually provides the basic services I’m paying for.
And on top of all that, they won’t even let you cancel in person. Instead, you’re handed a number to call—and even getting that feels like pulling teeth, as if they’re hoping you’ll just give up and stay.
Zero stars.
– Marco V.”
