I know the wig we ordered is not top of the line and I expected that it would take some work to detangle it. But I am surprised that there was no effort made on your part to prevent tangles in shipping. The lower third of the wig is so matted that I do not think we can get it untangled. This was the first wig purchased by my teen - with their birthday money - and they spent the evening after it arrived in tears. Again, I did not expect perfection but I assumed there would be some effort on your part. If it is normal for wigs of this length to get this tangled when shipped then they should not be sold. I really do not think it is salvageable.