Delivery: 5/5 Product Package: 5/5 Customer Service: 5/5 Can you trust this brand? Absolutely 5/5 I’m writing to share my personal experience with Ergox. I recently purchased the Ultrawide Single Heavy Duty Monitor Arm Stand from Ergox’s website and received it within 48 hours. The package was well-sized, neatly packed, and made good use of space with minimal waste. Inside, there was a bright yellow card that read “HAZARD: STORED ENERGY!” with instructions on how to unpack the arm. I read the instructions carefully and followed them, but unfortunately, something still went wrong during the process. Long story short, I reached out to Ergox to ask what my options were. As you can imagine, many retail brands would spend days debating who’s responsible. But Ergox replied within an hour, apologized for the experience, and offered to send a replacement arm. Two hours later, I received a shipping notification — the replacement was already on its way. I haven’t installed the new arm yet, but I’m writing this review to say: this is a brand you can trust. I’m not saying they’re the best company or that their product will solve every problem — I’m simply sharing a genuine experience where a company left me with a really positive impression, especially as a first-time customer. Hope this helps.