I bought my boyfriend a watch for his birthday and wanted the birth date engraved on it. Ernest Jones sent it away to be engraved and when I came back to the store to pick it up the watch had the wrong date engraved on it! They did send it back to get it amended and returned it a week later however the date engraved had the spacing all wrong so instead of showing a date 21.02.22 it actually reads 210 222 - by this time I didn’t have the time (or patience) to send it back again so accepted it but I wouldn’t recommend the engraving services at all! Friendly enough staff in the store just a really poor service around the engraving and they don’t reply to emails!