Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.69

2.7 Rating 129 Reviews

42 %

of reviewers recommend Ernest Jones

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Metrics

2.7

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

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“Delivery not arrived on time. They can't provide a date of when it will be or in fact where it is.”

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Posted 1 week ago

“Terrible company. Bought 2 pieces of Jewellery for gifts. Paid express delivery for both. After I bought them when I was expecting to receive them I received that the first one wasn't available so they would process a refund and the second one delivery was attempted and was unsuccessful which couldn't be the case as both I was in the apartment and reception was working. After that when I requested a refund since I had to go out and buy last time gifts they said that they had to wait for their courier to return it +10 days to process it.”

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Posted 3 weeks ago

“3 weeks tomorrow since I ordered my watch, and I still haven't received. I've not been able to get my money back until they "know where the product is" but according to one person they fo know where it is, apparently they are still trying to sort out a courier... Absolute lies...”

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Posted 1 month ago

“Used delivery company that give zero options for delivery. Missed delivery twice and waiting for another attempt. Expect someone to remain in all day, with no delivery window. Won't be using Ernst Jones again.”

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Posted 1 month ago

“Their customer service makes Ryanair look good. Be careful if you are tempted to buy one of their items that has the free voucher. Due to a certain point hidden in their T&C's they dont always honour their vouchers . Made a complaint to their so called 'cusromer services' but they have ignored 4 or 5 emails . Open a complaint with Advertising Standards and will be instigating a Section 75 chargeback”

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Posted 3 months ago

“Fault the casting process from the beginning on my engagement ring. Went back after a few years and was told it was wear and tear and they only admitted a fault after the 6 year warranty expired . And it's unrepairable. They refused to offer me a like for like exchange, so with the price increases I'd have to seriously downgrade. Not the best with your most important piece of jewellery.”

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Posted 3 months ago

“Went into your Bedford store today and was served by dev. What a lovely gentleman and extremely knowledgeable! I was looking to purchase another watch to add to my collection. Dev was more than happy to answer all my questions and nothing was too much trouble! Needless to say I was very happy with the watch I left the store with and will be visiting again soon! Thanks dev excellent service !!!”

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Posted 3 months ago

“Not pure gold at all, mine Rusted!!! Really disappointed with my Ruby 9ct gold purchase- bought the ring in early 2022 but never had the chance to wear it as much as I wanted, since I gained weight and the ring was a bit tight to my finger- so I kept it safe as it was a very pretty ring- fast forward Dec 2024 found out the ring has rusted- I kept it in the original ring box- Never going to buy from Earnest Jones from now on!”

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Posted 5 months ago

“UNBELIEVABLE. After contacting Ernest Jones 15 times and them promising me it would be delivered on 5 occasions I still haven't got my order. These people are totally incompetent. Customer service don't care about it's customers it is run by idiots..... STEER WELL CLEAR OF ERNEST JONES.”

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Posted 5 months ago

“Ernest Jones are totally incompetent not interested in it's customers no help given to me. It employs a rubbish delivery company who failed to deliver 3 times. Contacted Ernest Jones its advisors have no common sense don't seem to realise it's customers should come 1st Totally incompetent won't be using them again.... Still waiting for my order”

Helpful Report

Posted 5 months ago

“I had a terrible experience with Ernest Jones. I paid £300 for an item that was promised to be delivered on 17th December, but it never arrived. After chasing them via email, they initially said the item was in another store but later admitted they didn’t have it at all. What’s worse, both Ernest Jones and H. Samuel are owned by Signet Jewelers, and the same item is available on H. Samuel’s website—but for a higher price. This feels like nothing more than corporate greed. To make matters worse, Ernest Jones is refusing to refund my money, offering only a gift card. Why would I want to shop with them again after this appalling service? I’ve lost all trust in Ernest Jones, H. Samuel, and any business under Signet Jewelers. I strongly urge others to avoid them and spend their money with companies that value their customers.”

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Posted 5 months ago

“I received a pair of earrings as a birthday present from the Newcastle store, one of the stems became slack after 2 wears, I took them back and they exchanged them no problem”

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Posted 6 months ago

“My wife bought an expensive diamond dress ring from Ernest Jones in Preston. It lost a diamond on the third wearing, an estimated maximum of 10 hours use. The 18 ct yellow gold ring had 11 similar size diamonds, one of which was lost when a claw came off. The estimate of repair was £400, more than 25% of the cost of the ring! I asked why it was so expensive to replace one of 11 diamonds. The glib response was "the price of diamonds has shot up in the last year". I took the ring to a reputable, independent jeweller. It was repaired for £130. In addition, it came with assurances that any problem, just return it to us. We will look after you. I contacted EJ Customer Services with a detailed letter raising several issues. 1. Why was the repair so expensive (1 out of 11 similar sized diamonds missing) costing over 25% of the purchase price? 2. Why was there no hallmark or gold content on the ring? 3. Why had the store manager stated on the repair submission that the ring had "wear on band"? This was supposed to be a brand-new ring, resized by EJ and less than 10 hours wear. The response to my complaint was literally a late Friday afternoon (16:29) tick box exercise ignoring all of the issues I raised.”

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Posted 6 months ago

“Brought Breitling watch from earnest jones they don’t service these watches what is the point of selling a watch that they can’t maintain should of went to breitling as the price is the same”

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Posted 6 months ago

“Ernest jones in Trafford centre it was a lovely shopping experience. I enjoyed my visit staff excellent and very helpful , I was helped to buy earrings by the man called link”

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Posted 7 months ago

“The quality of the chain purchased by my 14 year old, was substandard given the price of the item. The clasp has now failed 4 times.On the first occasion the chain was repaired free, subsequent repairs have incurred a cost. Try selling a quality product.”

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Posted 8 months ago

“Ernest and jones Enfield Kalina Daullja store manager 5 * customer service a helpful lovely lady .”

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Posted 8 months ago

“Absolutely lovely ladie in chester store her name was Elaine. So helpful and made sure my ring was here for my birthday 🎂”

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Posted 9 months ago

“I asked for a new battery in my wife’s rado watch I was told it would take two weeks four weeks later I was told it would take another two weeks making the total six weeks phoned customer service are complete waste of time looked online and they actually quote for repairs to watches three weeks please can someone tell me how I get satisfaction?”

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Posted 10 months ago

“First class service in Perth store. I changed a watch I received as a birthday present. Heather was so helpful the watch I wanted wasn't in stock so she ordered it for me. It came in next day. I returned to the store and Heather and Nica were so helpful and friendly. I also bought a pair of earrings. Heather is a real asset to the store.”

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Posted 10 months ago

Ernest Jones is rated 2.7 based on 129 reviews