Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.79

2.8 Rating 117 Reviews

44 %

of reviewers recommend Ernest Jones

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Metrics

2.8

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 26th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife bought an expensive diamond dress ring from Ernest Jones in Preston. It lost a diamond on the third wearing, an estimated maximum of 10 hours use. The 18 ct yellow gold ring had 11 similar size diamonds, one of which was lost when a claw came off. The estimate of repair was £400, more than 25% of the cost of the ring! I asked why it was so expensive to replace one of 11 diamonds. The glib response was "the price of diamonds has shot up in the last year". I took the ring to a reputable, independent jeweller. It was repaired for £130. In addition, it came with assurances that any problem, just return it to us. We will look after you. I contacted EJ Customer Services with a detailed letter raising several issues. 1. Why was the repair so expensive (1 out of 11 similar sized diamonds missing) costing over 25% of the purchase price? 2. Why was there no hallmark or gold content on the ring? 3. Why had the store manager stated on the repair submission that the ring had "wear on band"? This was supposed to be a brand-new ring, resized by EJ and less than 10 hours wear. The response to my complaint was literally a late Friday afternoon (16:29) tick box exercise ignoring all of the issues I raised.”

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Posted 2 weeks ago

“Brought Breitling watch from earnest jones they don’t service these watches what is the point of selling a watch that they can’t maintain should of went to breitling as the price is the same”

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Posted 3 weeks ago

“Ernest jones in Trafford centre it was a lovely shopping experience. I enjoyed my visit staff excellent and very helpful , I was helped to buy earrings by the man called link”

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Posted 1 month ago

“The quality of the chain purchased by my 14 year old, was substandard given the price of the item. The clasp has now failed 4 times.On the first occasion the chain was repaired free, subsequent repairs have incurred a cost. Try selling a quality product.”

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Posted 2 months ago

“Ernest and jones Enfield Kalina Daullja store manager 5 * customer service a helpful lovely lady .”

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Posted 2 months ago

“Absolutely lovely ladie in chester store her name was Elaine. So helpful and made sure my ring was here for my birthday 🎂”

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Posted 3 months ago

“I asked for a new battery in my wife’s rado watch I was told it would take two weeks four weeks later I was told it would take another two weeks making the total six weeks phoned customer service are complete waste of time looked online and they actually quote for repairs to watches three weeks please can someone tell me how I get satisfaction?”

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Posted 4 months ago

“First class service in Perth store. I changed a watch I received as a birthday present. Heather was so helpful the watch I wanted wasn't in stock so she ordered it for me. It came in next day. I returned to the store and Heather and Nica were so helpful and friendly. I also bought a pair of earrings. Heather is a real asset to the store.”

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Posted 4 months ago

“Absolutely disgusting customer service. Ordered a very expensive item, instead of using the delivery address specified when ordering they used incorrect pay pal address. When I called to cancel the order they told me they cannot cancel the order. I didn’t live at the address that was used. They advised I can try to reach out only once the item gets dispatched to then they request have it sent to sender. But they wouldn’t guarantee anything. Luckily, through incredible amounts of stress and constant checking of my email for dispatch notifications, I managed to have it sent to sender. And then had to wait another 10 days to get refund, in order to place the order again.”

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Posted 5 months ago

“I bought a bracelet had it just over a month, it broke a manufactures defect returned to shop they said they would fix it, they had it 7 weeks ,I had no reply to what was happening with it so I went in to store to find out, they told me the workshop didn’t know what was wrong with the bracelet even though it was in 2 half’s, at this point they told me it would have to go back to the manufacture for them to look at it , after a few more weeks they came back saying it couldn’t be fixed and I would get a new one in the next 8 to 10 weeks , it took a further 8 weeks to come so in total they had it over 3 months, very poor communication and customer service and no apologies”

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Posted 6 months ago

“I had an illness which cause problems with my hand Meg at the Hanley branch was brilliant nothing was too much trouble she didn’t rush me and was very informative 10 out of 10 for customer service”

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Posted 7 months ago

“Had excellent customer service today from Chrys at the Trafford Centre store. She was friendly, courteous and very knowledgeable.”

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Posted 7 months ago

“We visited the newry branch today and not being somebody who normally leaves reviews,I felt compelled to write about the professional manner and wonderful service provided to us by the supervisor, a lady named Tina . She is no doubt a born saleswoman , able to answer every question in full without any hesitation ,putting us completely at ease, which is so important when spending a considerable sum of money . . This lady knows her product inside out and even though we were unable to make a purchase today due to stock issues, we shall return once the ring my wife so desired is available.”

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Posted 7 months ago

“Disgusted with my watch replacement battery service via Ernest Jones. I paid £80 to have a new watch battery fitted in my watch. A month later, as it had to be sent away, I had heard nothing about my watch. Then out of the blue I had a message saying that a battery could not be fitted and they wanted another £200. I am furious having waited all this time and still not had my lovely watch returned to me. What a bunch of con artists trying to extort another £200 from me.”

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Posted 7 months ago

“Got a necklace for £300 Wore it 4 times and it snapped Took it back to ernest jones They said once you leave the shop its my responsibility Got it fixed at a price jewellers say its very brittle and only worth £30 but no refund no exchange Shame on you ernest jones”

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Posted 7 months ago

“I went into store to get my rings cleaned, amazing customer service by Raj and Debbie. Brilliant service, would highly recommend. Thank you”

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Posted 7 months ago

“Excellent service from Belinda and Tracy definitely would recommend there shop in Liverpool one thanks for looking after me”

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Posted 7 months ago

“We are on holiday in Cornwall went to Truro Ernest Jones and was met by a very helpful pleasant member of staff named Rachael who went above and beyond the store didn't have the diamond earrings I'd gone to look at but she managed to source from the Plymouth store this was on Monday afternoon they arrived Wednesday morning Rachael called me as promised we returned 2 hours later to see the earrings which were beautiful but picked the more expensive ones and also bought pendant&earrings set in diamonds and silver chain I'd only gone for a pair of earrings 😀 but was absolutely delighted with my purchases and the very helpful Rachael from Truro branch Thank you.”

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Posted 7 months ago

“I went in the Middlesbrough store today and there was a lovely lady named Emma who couldn’t do enough for us finding our wedding rings. Excellent customer service”

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Posted 7 months ago

“Never trust this ppl, bunch of liars trying to give you some incredible good advice and what whatever you say they even make it better and easier to you but as soon as they sale something they De sapper and suddenly they don't care about you any more. Never trust any of them.”

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Posted 8 months ago

Ernest Jones is rated 2.8 based on 117 reviews