Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.78

2.8 Rating 102 Reviews

44 %

of reviewers recommend Ernest Jones

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2.8

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into store to get my rings cleaned, amazing customer service by Raj and Debbie. Brilliant service, would highly recommend. Thank you”

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Posted 1 day ago

“Excellent service from Belinda and Tracy definitely would recommend there shop in Liverpool one thanks for looking after me”

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Posted 1 week ago

“We are on holiday in Cornwall went to Truro Ernest Jones and was met by a very helpful pleasant member of staff named Rachael who went above and beyond the store didn't have the diamond earrings I'd gone to look at but she managed to source from the Plymouth store this was on Monday afternoon they arrived Wednesday morning Rachael called me as promised we returned 2 hours later to see the earrings which were beautiful but picked the more expensive ones and also bought pendant&earrings set in diamonds and silver chain I'd only gone for a pair of earrings 😀 but was absolutely delighted with my purchases and the very helpful Rachael from Truro branch Thank you.”

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Posted 1 week ago

“I went in the Middlesbrough store today and there was a lovely lady named Emma who couldn’t do enough for us finding our wedding rings. Excellent customer service”

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Posted 1 week ago

“Never trust this ppl, bunch of liars trying to give you some incredible good advice and what whatever you say they even make it better and easier to you but as soon as they sale something they De sapper and suddenly they don't care about you any more. Never trust any of them.”

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Posted 3 weeks ago

“My partner bought me a white gold diamond ring at a cost of £1600, with a few months it needed dipping as the yellow gold was showing already but was told it was probably my hand cream or something I'd used that made it show so quickly, after 14 month a diamond came out and they have said its customer damage, I'm not a builder or anything that would put my ring under more damage I work in a office, they have asked for £395 to put it right, which I have refused, I was under the impression that a diamond ring should last more than 14 months, my mother has had her for 40 years and still has all its diamond would never use this retailer again, there just nice while your spending money and not interested in customer service, Meadow hall branch you are con artist.”

Helpful Report

Posted 3 weeks ago

“I bought a wristwatch that does not work as the battery went flat four times in 18 months. Each visit to sort this has resulted in the worst experience ever. I have raised a complaint after 7 visits to resolve this and this is the response I received from your Customer Resolutions Advisor, Linda Bradshaw, Telling me new customers are treated differently, they get delivery service as part of the order and practically telling there is nothing wrong with a wristwatch that have undergone battery 3 battery changes. I plan to post all our email exchanges by Tuesday if no resolution is reached. This is absolutely unbelievable. SEE ONE OF HER EMAILS BELOW. I am sorry that you are unable to visit the store. The only other way we can do this is to refund the price that you paid on to a gift card and send to your e mail address. Otherwise you will need to go into store to get this watch exchanged. The courier service is for new purchases and not exchanges. Once again this has to be done in store. As there is nothing wrong with your watch we are exchanging as a gesture of goodwill above the full retail price. The £175 g/c you mentioned is for new orders and this will not be included in this exchange. Opt 1 Visit store for exchange Opt 2 Refund order with a gift card Opt 3 Return watch These are the full and final options so if you can please advise and I will get sorted for you. Regards Linda Bradshaw Customer Resolutions Advisor”

Helpful Report

Posted 4 weeks ago

“Just want to say we had amazing service from the store manager at Manchester arndale Steve Dutton. He went the extra mile to make sure we had the best service and defo be going back again”

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Posted 1 month ago

“(Cardiff store) TLDR: They refused to the my diamond in my ring which fell out after 4 months, and insisted on £200 to repair despite the ring being flagged on their system as having persistent issues. Treated us with contempt and have never apologised. Vile company who operate in breach of the Consumer Rights Act. The diamond fell out of my engagement ring 4 months after I had it and Ernest Jones have treated me with contempt and tried to make us pay £200 to have the diamond reset. After 4 weeks of them having my ring “for investigations”, telling my fiancé that I could have “caught it on a hand towel” whilst drying my hands and that would be all it takes to dislodge the diamond (a £2500 ring, meant for life!), and us having to call them over and over again to raise a dispute, they have finally ADMITTED there are persistent issues identified through Head Office with the ring, and many other customers have had the same issues. So in fact there IS a fault with the ring and it was not likely caused by me doing anything out of the ordinary to dislodge the diamond. To be clear: I found the diamond. I was asking them to reset the diamond within the ring. 4 months after buying it. And they refused. They never apologised that this had happened and that I have now been without my ring for months. Claimed the damage was “accidental damage” and not within warranty. They would have happily taken £200 from us if we hadn’t pushed and complained, after which they then identified through Head Office that the ring is flawed. Do NOT give these criminals your money. A beautiful and special time for us has been completely tainted by this company. Compare this with my friend’s experience. Her diamond fell out and she DID NOT FIND IT. She was welcomed in to the shop, apologies given before any investigation into the cause of the stone coming loose, given a glass of champagne as she waited for assistance, and eventually given a brand new diamond at no cost to her. This could not be further from how I have been treated. I honestly cannot believe how awfully they have treated us. It has been so stressful and I would NEVER want anyone to go through this. In terms of resolutions, now they have admitted the ring is flawed, they have told us we can have the same ring again with the repair due to take SIX WEEKS - or choose another ring given that this one is flawed. I STILL do not have my ring - it is the 15th March and I took my ring in on 2nd February! I will be seeking a full refund and taking our custom to another jeweller who takes pride in ensuring products are MADE TO LAST and does NOT treat customers with contempt. This is my right under the Consumer rights Act, and their lack of transparency in offering this only further shows what an unethical this company is. We would have bought wedding rings from here too had I have had a good experience, even after the diamond fell out - what a shame they do not value their customers. Avoid at all cost.”

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Posted 1 month ago

“Had a problem with a present, I thought was bought from Ernest Jones, went to the Truro branch, and Kayleigh, was so helpful, she sorted everything out, despite the purchase actually been from an outlet that deals with H Samuel and Ernest Jones. I have not had customer service that was so good, for a long time. I certainly intend to shop there, as soon as possible! Great service, thank uou”

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Posted 1 month ago

“I purchased a watch for my brother for his birthday, was delighted with the service I received from the store manager Michaela. Watch was beautiful. Was in and out with an amazingly priced watch. And my brother loved his birthday present.”

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Posted 1 month ago

“Spoke to a lovely lady named Amy from Burton on Trent. Over the telephone her service was amazing and she was very knowledgeable. She ordered my things via e voucher which I was troubled with and had the product out for delivery. A credit to the Burton store it's not very often you have great service and good work ethics. Keep up the good work Amy will definitely go back to Amy for assistance in future purchases”

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Posted 2 months ago

“I needed my phone charged and a kind person to help. Ernest Jones was the nearest shop I went and asked for some help I mett a freindly approachable young lady named Lettie Lin she very kindly helped me sort my phone out meanwhile I saw some lovely Parker pens and I had some questions about them as to how they work as I have one that very slightly drags as it writes she reassured me that there's nothing wrong with my pen and to be patient with it and keep writting with it and the pen will work for itself the way in which things were articulated I trully learned something about these pens and had a healthier respect for them . Her communication skills were excellent she knows how to treat people and speak to people credit to the management for employing staff with excellent customer service skills she was so Humble Authentic and posotive I rememberd thinking when I'm in a position to purchase a gift of great quality i would definitely buy from that store as I know I would be taken care and be informed very well about the items . Keep shining Lettie Lou your a great soul and i wish you every success for all things pertaining to your future. Godbless! 😀”

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Posted 3 months ago

“We went to the Abbeycentre to pick engagement rings for both of us. Mandy was a lovely and very helpful lady. Overall we had a very pleasant experience.”

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Posted 3 months ago

“The lady called Eleanor in the York branch was fantastic I was looking for something a little different and she showed me some great products that matched my criteria. The choice of necklaces with adjustable length is excellent and covered with insurance and I came away with some lovely earrings as an added bonus”

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Posted 4 months ago

“Very disappointing experience we had in this shop specifically with the sales guy in this particular branch in Bath (tall, slim, white/grey hair, wearing specs). You can feel the discrimination towards us. Lack of interest to accomodate us.”

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Posted 5 months ago

“Wedding rings!! Absolutely the worst customer service iv ever come across...my husband and I ordered our le Vian wedding rings from here and what an absolute joke ..my husband still has no wedding ring which we ordered in April and got married in July ..we both ended wearing rings on loan for our actual wedding and as I say my husband still hasn't got one ... absolutely everything went wrong with it that could possibly go wrong ..it's totally and utterly ruined the magic of our wedding rings ...will NEVER purchase from Ernest Jones again ! EVER! Date of experience: 21 October 2023”

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Posted 6 months ago

“Just been into the Stafford store looking for a new watch. Two assistants behind the counter, one asked looking down her nose at us what we wanted, said I had seen 2 watches I would like to look at. She said to the other assistant you serve them. She got the watches out and I chose which one I wanted, she adjusted the strap for me and I went to pay. She told me the price and I said it says less than that on the display. She went and got the price tag and it was cheaper, someone had made a mistake. She said they were not obliged to sell it at the marked price. Miss snooty looked down her nose at me and I walked out. Think they could do with some staff training, it may come as a surprise to you but you are there to serve customers. Will never shop at that store again.”

Helpful Report

Posted 6 months ago

“What a wonderful experience as normal,very professional, all staff really helpful and polite especially Jane.Collected my 3rd ring repair from them yesterday 7/10/23.What a wonderful job.Also in April I didn't do a review on my mums engagement ring which was over 60 years old,gold platinum and diamond.Bought my mums ring back to life,what a wonderful job.Thank you all so much.”

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Posted 6 months ago

“Collected a watch for my husband. Staff were very friendly and helpful.”

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Posted 6 months ago

Ernest Jones is rated 2.8 based on 102 reviews