Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.78

2.8 Rating 102 Reviews

44 %

of reviewers recommend Ernest Jones

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2.8

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into store to get my rings cleaned, amazing customer service by Raj and Debbie. Brilliant service, would highly recommend. Thank you”

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Posted 12 hours ago

“Excellent service from Belinda and Tracy definitely would recommend there shop in Liverpool one thanks for looking after me”

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Posted 1 week ago

“We are on holiday in Cornwall went to Truro Ernest Jones and was met by a very helpful pleasant member of staff named Rachael who went above and beyond the store didn't have the diamond earrings I'd gone to look at but she managed to source from the Plymouth store this was on Monday afternoon they arrived Wednesday morning Rachael called me as promised we returned 2 hours later to see the earrings which were beautiful but picked the more expensive ones and also bought pendant&earrings set in diamonds and silver chain I'd only gone for a pair of earrings 😀 but was absolutely delighted with my purchases and the very helpful Rachael from Truro branch Thank you.”

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Posted 1 week ago

“I went in the Middlesbrough store today and there was a lovely lady named Emma who couldn’t do enough for us finding our wedding rings. Excellent customer service”

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Posted 1 week ago

“Just want to say we had amazing service from the store manager at Manchester arndale Steve Dutton. He went the extra mile to make sure we had the best service and defo be going back again”

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Posted 4 weeks ago

“Had a problem with a present, I thought was bought from Ernest Jones, went to the Truro branch, and Kayleigh, was so helpful, she sorted everything out, despite the purchase actually been from an outlet that deals with H Samuel and Ernest Jones. I have not had customer service that was so good, for a long time. I certainly intend to shop there, as soon as possible! Great service, thank uou”

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Posted 1 month ago

“I purchased a watch for my brother for his birthday, was delighted with the service I received from the store manager Michaela. Watch was beautiful. Was in and out with an amazingly priced watch. And my brother loved his birthday present.”

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Posted 1 month ago

“Spoke to a lovely lady named Amy from Burton on Trent. Over the telephone her service was amazing and she was very knowledgeable. She ordered my things via e voucher which I was troubled with and had the product out for delivery. A credit to the Burton store it's not very often you have great service and good work ethics. Keep up the good work Amy will definitely go back to Amy for assistance in future purchases”

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Posted 2 months ago

“I needed my phone charged and a kind person to help. Ernest Jones was the nearest shop I went and asked for some help I mett a freindly approachable young lady named Lettie Lin she very kindly helped me sort my phone out meanwhile I saw some lovely Parker pens and I had some questions about them as to how they work as I have one that very slightly drags as it writes she reassured me that there's nothing wrong with my pen and to be patient with it and keep writting with it and the pen will work for itself the way in which things were articulated I trully learned something about these pens and had a healthier respect for them . Her communication skills were excellent she knows how to treat people and speak to people credit to the management for employing staff with excellent customer service skills she was so Humble Authentic and posotive I rememberd thinking when I'm in a position to purchase a gift of great quality i would definitely buy from that store as I know I would be taken care and be informed very well about the items . Keep shining Lettie Lou your a great soul and i wish you every success for all things pertaining to your future. Godbless! 😀”

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Posted 2 months ago

“We went to the Abbeycentre to pick engagement rings for both of us. Mandy was a lovely and very helpful lady. Overall we had a very pleasant experience.”

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Posted 3 months ago

“The lady called Eleanor in the York branch was fantastic I was looking for something a little different and she showed me some great products that matched my criteria. The choice of necklaces with adjustable length is excellent and covered with insurance and I came away with some lovely earrings as an added bonus”

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Posted 4 months ago

“What a wonderful experience as normal,very professional, all staff really helpful and polite especially Jane.Collected my 3rd ring repair from them yesterday 7/10/23.What a wonderful job.Also in April I didn't do a review on my mums engagement ring which was over 60 years old,gold platinum and diamond.Bought my mums ring back to life,what a wonderful job.Thank you all so much.”

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Posted 6 months ago

“Collected a watch for my husband. Staff were very friendly and helpful.”

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Posted 6 months ago

“I was served by a very polite and helpful lady called Blanche she helped me pick a beautiful ring for my partner we came away very happy”

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Posted 9 months ago

“Always helpful and able to help with any queries”

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Posted 10 months ago

“I have just been into Ernest Jones in Lincoln and couldn't be happier with the service I received. Charlotte was extremely helpful and very knowledgeable. This is the second ring I have purchased from them. Highly recommended.”

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Posted 10 months ago

“Recently ordered a bespoke wedding band with matching engagement ring in the 1970's style of bark. Top notch service was provided by Jenny in the Cheltenham Branch, Gloucestershire. The quality of the rings are beautiful, so happy. Many thanks to Jenny”

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Posted 11 months ago

“Louise from Ernest Jones Mcarthur Glen was amazing and saved the day for my son’s 21st birthday present. I had ordered a watch online with Ernest Jones only to be told they had they had to cancel my order as it as it was out of stock. I called to my local store and Louise had one there and held it for me until a refund was processed. I am so so grateful for all your help Louise and my son will be thrilled when he opens this on his 21st birthday! xx”

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Posted 1 year ago

“Brought a watch in Northamton grosvener centre store today and could not fault the service by Janine in anyway. She was very polite and helped me everyway she could. A very efficient store.”

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Posted 1 year ago

“Service is very friendly but also professional. No problems recommending them.”

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Posted 1 year ago

Ernest Jones is rated 2.8 based on 102 reviews