Ernest Jones Reviews

"Their customer service makes Ryanair look good. Be careful if you are tempted to buy one of their items that has the free voucher. Due to a certain point hidden in their T&C's they dont always honour their vouchers . Made a complaint to their so called 'cusromer services' but they have ignored 4 or 5 emails . Open a complaint with Advertising Standards and will be instigating a Section 75 chargeback"

"Not pure gold at all, mine Rusted!!!\r\nReally disappointed with my Ruby 9ct gold purchase- bought the ring in early 2022 but never had the chance to wear it as much as I wanted, since I gained weight and the ring was a bit tight to my finger- so I kept it safe as it was a very pretty ring- fast forward Dec 2024 found out the ring has rusted- I kept it in the original ring box- Never going to buy from Earnest Jones from now on!"

"Not pure gold at all, mine Rusted!!!\r\nReally disappointed with my Ruby 9ct gold purchase- bought the ring in early 2022 but never had the chance to wear it as much as I wanted, since I gained weight and the ring was a bit tight to my finger- so I kept it safe as it was a very pretty ring- fast forward Dec 2024 found out the ring has rusted- I kept it in the original ring box- Never going to buy from Earnest Jones from now on!"

"My wife bought an expensive diamond dress ring from Ernest Jones in Preston. It lost a diamond on the third wearing, an estimated maximum of 10 hours use. The 18 ct yellow gold ring had 11 similar size diamonds, one of which was lost when a claw came off. The estimate of repair was \u00a3400, more than 25% of the cost of the ring!\r\nI asked why it was so expensive to replace one of 11 diamonds. The glib response was \"the price of diamonds has shot up in the last year\".\r\nI took the ring to a reputable, independent jeweller. It was repaired for \u00a3130. In addition, it came with assurances that any problem, just return it to us. We will look after you.\r\nI contacted EJ Customer Services with a detailed letter raising several issues. \r\n1. Why was the repair so expensive (1 out of 11 similar sized diamonds missing) costing over 25% of the purchase price?\r\n2. Why was there no hallmark or gold content on the ring?\r\n3. Why had the store manager stated on the repair submission that the ring had \"wear on band\"? This was supposed to be a brand-new ring, resized by EJ and less than 10 hours wear.\r\nThe response to my complaint was literally a late Friday afternoon (16:29) tick box exercise ignoring all of the issues I raised."

"Never trust this ppl, bunch of liars trying to give you some incredible good advice and what whatever you say they even make it better and easier to you but as soon as they \r\n sale something they De sapper and suddenly they don't care about you any more. Never trust any of them."

"What a wonderful experience as normal,very professional, all staff really helpful and polite especially Jane.Collected my 3rd ring repair from them yesterday 7\/10\/23.What a wonderful job.Also in April I didn't do a review on my mums engagement ring which was over 60 years old,gold platinum and diamond.Bought my mums ring back to life,what a wonderful job.Thank you all so much."

"What a wonderful experience as normal,very professional, all staff really helpful and polite especially Jane.Collected my 3rd ring repair from them yesterday 7\/10\/23.What a wonderful job.Also in April I didn't do a review on my mums engagement ring which was over 60 years old,gold platinum and diamond.Bought my mums ring back to life,what a wonderful job.Thank you all so much."