Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.69

2.7 Rating 129 Reviews

42 %

of reviewers recommend Ernest Jones

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Metrics

2.7

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery not arrived on time. They can't provide a date of when it will be or in fact where it is.”

Helpful Report

Posted 1 week ago

“Terrible company. Bought 2 pieces of Jewellery for gifts. Paid express delivery for both. After I bought them when I was expecting to receive them I received that the first one wasn't available so they would process a refund and the second one delivery was attempted and was unsuccessful which couldn't be the case as both I was in the apartment and reception was working. After that when I requested a refund since I had to go out and buy last time gifts they said that they had to wait for their courier to return it +10 days to process it.”

Helpful Report

Posted 3 weeks ago

“3 weeks tomorrow since I ordered my watch, and I still haven't received. I've not been able to get my money back until they "know where the product is" but according to one person they fo know where it is, apparently they are still trying to sort out a courier... Absolute lies...”

Helpful Report

Posted 1 month ago

“Used delivery company that give zero options for delivery. Missed delivery twice and waiting for another attempt. Expect someone to remain in all day, with no delivery window. Won't be using Ernst Jones again.”

Helpful Report

Posted 1 month ago

“Their customer service makes Ryanair look good. Be careful if you are tempted to buy one of their items that has the free voucher. Due to a certain point hidden in their T&C's they dont always honour their vouchers . Made a complaint to their so called 'cusromer services' but they have ignored 4 or 5 emails . Open a complaint with Advertising Standards and will be instigating a Section 75 chargeback”

Helpful Report

Posted 3 months ago

“Fault the casting process from the beginning on my engagement ring. Went back after a few years and was told it was wear and tear and they only admitted a fault after the 6 year warranty expired . And it's unrepairable. They refused to offer me a like for like exchange, so with the price increases I'd have to seriously downgrade. Not the best with your most important piece of jewellery.”

Helpful Report

Posted 3 months ago

“Not pure gold at all, mine Rusted!!! Really disappointed with my Ruby 9ct gold purchase- bought the ring in early 2022 but never had the chance to wear it as much as I wanted, since I gained weight and the ring was a bit tight to my finger- so I kept it safe as it was a very pretty ring- fast forward Dec 2024 found out the ring has rusted- I kept it in the original ring box- Never going to buy from Earnest Jones from now on!”

Helpful Report

Posted 5 months ago

“UNBELIEVABLE. After contacting Ernest Jones 15 times and them promising me it would be delivered on 5 occasions I still haven't got my order. These people are totally incompetent. Customer service don't care about it's customers it is run by idiots..... STEER WELL CLEAR OF ERNEST JONES.”

Helpful Report

Posted 5 months ago

“Ernest Jones are totally incompetent not interested in it's customers no help given to me. It employs a rubbish delivery company who failed to deliver 3 times. Contacted Ernest Jones its advisors have no common sense don't seem to realise it's customers should come 1st Totally incompetent won't be using them again.... Still waiting for my order”

Helpful Report

Posted 5 months ago

“I had a terrible experience with Ernest Jones. I paid £300 for an item that was promised to be delivered on 17th December, but it never arrived. After chasing them via email, they initially said the item was in another store but later admitted they didn’t have it at all. What’s worse, both Ernest Jones and H. Samuel are owned by Signet Jewelers, and the same item is available on H. Samuel’s website—but for a higher price. This feels like nothing more than corporate greed. To make matters worse, Ernest Jones is refusing to refund my money, offering only a gift card. Why would I want to shop with them again after this appalling service? I’ve lost all trust in Ernest Jones, H. Samuel, and any business under Signet Jewelers. I strongly urge others to avoid them and spend their money with companies that value their customers.”

Helpful Report

Posted 5 months ago

“My wife bought an expensive diamond dress ring from Ernest Jones in Preston. It lost a diamond on the third wearing, an estimated maximum of 10 hours use. The 18 ct yellow gold ring had 11 similar size diamonds, one of which was lost when a claw came off. The estimate of repair was £400, more than 25% of the cost of the ring! I asked why it was so expensive to replace one of 11 diamonds. The glib response was "the price of diamonds has shot up in the last year". I took the ring to a reputable, independent jeweller. It was repaired for £130. In addition, it came with assurances that any problem, just return it to us. We will look after you. I contacted EJ Customer Services with a detailed letter raising several issues. 1. Why was the repair so expensive (1 out of 11 similar sized diamonds missing) costing over 25% of the purchase price? 2. Why was there no hallmark or gold content on the ring? 3. Why had the store manager stated on the repair submission that the ring had "wear on band"? This was supposed to be a brand-new ring, resized by EJ and less than 10 hours wear. The response to my complaint was literally a late Friday afternoon (16:29) tick box exercise ignoring all of the issues I raised.”

Helpful Report

Posted 6 months ago

“Brought Breitling watch from earnest jones they don’t service these watches what is the point of selling a watch that they can’t maintain should of went to breitling as the price is the same”

Helpful Report

Posted 6 months ago

“The quality of the chain purchased by my 14 year old, was substandard given the price of the item. The clasp has now failed 4 times.On the first occasion the chain was repaired free, subsequent repairs have incurred a cost. Try selling a quality product.”

Helpful Report

Posted 8 months ago

“I asked for a new battery in my wife’s rado watch I was told it would take two weeks four weeks later I was told it would take another two weeks making the total six weeks phoned customer service are complete waste of time looked online and they actually quote for repairs to watches three weeks please can someone tell me how I get satisfaction?”

Helpful Report

Posted 10 months ago

“Absolutely disgusting customer service. Ordered a very expensive item, instead of using the delivery address specified when ordering they used incorrect pay pal address. When I called to cancel the order they told me they cannot cancel the order. I didn’t live at the address that was used. They advised I can try to reach out only once the item gets dispatched to then they request have it sent to sender. But they wouldn’t guarantee anything. Luckily, through incredible amounts of stress and constant checking of my email for dispatch notifications, I managed to have it sent to sender. And then had to wait another 10 days to get refund, in order to place the order again.”

Helpful Report

Posted 11 months ago

“I bought a bracelet had it just over a month, it broke a manufactures defect returned to shop they said they would fix it, they had it 7 weeks ,I had no reply to what was happening with it so I went in to store to find out, they told me the workshop didn’t know what was wrong with the bracelet even though it was in 2 half’s, at this point they told me it would have to go back to the manufacture for them to look at it , after a few more weeks they came back saying it couldn’t be fixed and I would get a new one in the next 8 to 10 weeks , it took a further 8 weeks to come so in total they had it over 3 months, very poor communication and customer service and no apologies”

Helpful Report

Posted 1 year ago

“Disgusted with my watch replacement battery service via Ernest Jones. I paid £80 to have a new watch battery fitted in my watch. A month later, as it had to be sent away, I had heard nothing about my watch. Then out of the blue I had a message saying that a battery could not be fitted and they wanted another £200. I am furious having waited all this time and still not had my lovely watch returned to me. What a bunch of con artists trying to extort another £200 from me.”

Helpful Report

Posted 1 year ago

“Got a necklace for £300 Wore it 4 times and it snapped Took it back to ernest jones They said once you leave the shop its my responsibility Got it fixed at a price jewellers say its very brittle and only worth £30 but no refund no exchange Shame on you ernest jones”

Helpful Report

Posted 1 year ago

“Never trust this ppl, bunch of liars trying to give you some incredible good advice and what whatever you say they even make it better and easier to you but as soon as they sale something they De sapper and suddenly they don't care about you any more. Never trust any of them.”

Helpful Report

Posted 1 year ago

“My partner bought me a white gold diamond ring at a cost of £1600, with a few months it needed dipping as the yellow gold was showing already but was told it was probably my hand cream or something I'd used that made it show so quickly, after 14 month a diamond came out and they have said its customer damage, I'm not a builder or anything that would put my ring under more damage I work in a office, they have asked for £395 to put it right, which I have refused, I was under the impression that a diamond ring should last more than 14 months, my mother has had her for 40 years and still has all its diamond would never use this retailer again, there just nice while your spending money and not interested in customer service, Meadow hall branch you are con artist.”

Helpful Report

Posted 1 year ago

Ernest Jones is rated 2.7 based on 129 reviews