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Ernest Jones Reviews

2.8 Rating 101 Reviews

44 %

of reviewers recommend Ernest Jones

Company Reviews

2.8

Based on 101 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Ernest Jones 1 star review on 4th April 2024

Ernest Jones 5 star review on 8th October 2023

Christine Wilson

Ernest Jones 5 star review on 8th October 2023

Christine Wilson

Ernest Jones 1 star review on 4th July 2023

Ernest Jones 5 star review on 24th February 2023

Ernest Jones 1 star review on 6th September 2022

Ernest Jones 1 star review on 6th September 2022

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never trust this ppl, bunch of liars trying to give you some incredible good advice and what whatever you say they even make it better and easier to you but as soon as they sale something they De sapper and suddenly they don't care about you any more. Never trust any of them.”

Ernest Jones 1 star review on 4th April 2024

Posted 2 weeks ago

“My partner bought me a white gold diamond ring at a cost of £1600, with a few months it needed dipping as the yellow gold was showing already but was told it was probably my hand cream or something I'd used that made it show so quickly, after 14 month a diamond came out and they have said its customer damage, I'm not a builder or anything that would put my ring under more damage I work in a office, they have asked for £395 to put it right, which I have refused, I was under the impression that a diamond ring should last more than 14 months, my mother has had her for 40 years and still has all its diamond would never use this retailer again, there just nice while your spending money and not interested in customer service, Meadow hall branch you are con artist.”

Posted 3 weeks ago

“I bought a wristwatch that does not work as the battery went flat four times in 18 months. Each visit to sort this has resulted in the worst experience ever. I have raised a complaint after 7 visits to resolve this and this is the response I received from your Customer Resolutions Advisor, Linda Bradshaw, Telling me new customers are treated differently, they get delivery service as part of the order and practically telling there is nothing wrong with a wristwatch that have undergone battery 3 battery changes. I plan to post all our email exchanges by Tuesday if no resolution is reached. This is absolutely unbelievable. SEE ONE OF HER EMAILS BELOW. I am sorry that you are unable to visit the store. The only other way we can do this is to refund the price that you paid on to a gift card and send to your e mail address. Otherwise you will need to go into store to get this watch exchanged. The courier service is for new purchases and not exchanges. Once again this has to be done in store. As there is nothing wrong with your watch we are exchanging as a gesture of goodwill above the full retail price. The £175 g/c you mentioned is for new orders and this will not be included in this exchange. Opt 1 Visit store for exchange Opt 2 Refund order with a gift card Opt 3 Return watch These are the full and final options so if you can please advise and I will get sorted for you. Regards Linda Bradshaw Customer Resolutions Advisor”

Posted 3 weeks ago

“(Cardiff store) TLDR: They refused to the my diamond in my ring which fell out after 4 months, and insisted on £200 to repair despite the ring being flagged on their system as having persistent issues. Treated us with contempt and have never apologised. Vile company who operate in breach of the Consumer Rights Act. The diamond fell out of my engagement ring 4 months after I had it and Ernest Jones have treated me with contempt and tried to make us pay £200 to have the diamond reset. After 4 weeks of them having my ring “for investigations”, telling my fiancé that I could have “caught it on a hand towel” whilst drying my hands and that would be all it takes to dislodge the diamond (a £2500 ring, meant for life!), and us having to call them over and over again to raise a dispute, they have finally ADMITTED there are persistent issues identified through Head Office with the ring, and many other customers have had the same issues. So in fact there IS a fault with the ring and it was not likely caused by me doing anything out of the ordinary to dislodge the diamond. To be clear: I found the diamond. I was asking them to reset the diamond within the ring. 4 months after buying it. And they refused. They never apologised that this had happened and that I have now been without my ring for months. Claimed the damage was “accidental damage” and not within warranty. They would have happily taken £200 from us if we hadn’t pushed and complained, after which they then identified through Head Office that the ring is flawed. Do NOT give these criminals your money. A beautiful and special time for us has been completely tainted by this company. Compare this with my friend’s experience. Her diamond fell out and she DID NOT FIND IT. She was welcomed in to the shop, apologies given before any investigation into the cause of the stone coming loose, given a glass of champagne as she waited for assistance, and eventually given a brand new diamond at no cost to her. This could not be further from how I have been treated. I honestly cannot believe how awfully they have treated us. It has been so stressful and I would NEVER want anyone to go through this. In terms of resolutions, now they have admitted the ring is flawed, they have told us we can have the same ring again with the repair due to take SIX WEEKS - or choose another ring given that this one is flawed. I STILL do not have my ring - it is the 15th March and I took my ring in on 2nd February! I will be seeking a full refund and taking our custom to another jeweller who takes pride in ensuring products are MADE TO LAST and does NOT treat customers with contempt. This is my right under the Consumer rights Act, and their lack of transparency in offering this only further shows what an unethical this company is. We would have bought wedding rings from here too had I have had a good experience, even after the diamond fell out - what a shame they do not value their customers. Avoid at all cost.”

Posted 1 month ago

“Very disappointing experience we had in this shop specifically with the sales guy in this particular branch in Bath (tall, slim, white/grey hair, wearing specs). You can feel the discrimination towards us. Lack of interest to accomodate us.”

Posted 5 months ago

“Wedding rings!! Absolutely the worst customer service iv ever come across...my husband and I ordered our le Vian wedding rings from here and what an absolute joke ..my husband still has no wedding ring which we ordered in April and got married in July ..we both ended wearing rings on loan for our actual wedding and as I say my husband still hasn't got one ... absolutely everything went wrong with it that could possibly go wrong ..it's totally and utterly ruined the magic of our wedding rings ...will NEVER purchase from Ernest Jones again ! EVER! Date of experience: 21 October 2023”

Posted 6 months ago

“Sent white gold diamond cluster ring to be dipped in white gold and paid the company £39 for the service. Before handing over the ring it had no loose diamonds. Two weeks later I picked the ring from Crewe Ernest Jones and within one day one of the diamond chips must have become loose and I had lost it. I took it back to Ernst Jones and they had denied they had done anything to have caused the missing diamond when dipping. Of course they put a new chip in it but wouldn't let me have it back until I paid another £89 for its release. I will never buy from this company or take jewellery to be cleaned or dipped again. A shocking jewellers!”

Posted 8 months ago

“Bought a diamond ring that 50% off , still £1500 . A diamond came out after 6 months , took it back to shop , they sent it off to workshop . Workshop says I knocked it out . No proof even though i asked for it . Just "thats what the worshop says".I only wore it alternate weekends so 12 times max. They offered 20% discount on £365 to replace it. Took it to 2 different jewellers who see no obvious damage to cause it to fall out. One wouldn't touch it for repair . Another will reset the diamond for £170 . Ernest Jones are a rip off and unhelpfull .”

Ernest Jones 1 star review on 4th July 2023

Posted 9 months ago

“I didn't want to give any stars! I purchased an expensive diamond cluster ring Sept 2022. March 2023 I noticed a stone missing I should have taken back then but didn't in March another fell out. I took ring back to the shop and was told it would be sent away for assessment. It should have been under warranty as under a year old! I had a call to say their assessors reported it was wear and tear and accidental damage. I was appalled as I didn't wear the ring everyday and certainly hadn't damaged it. Unless I pay over £1200 for repair they refuse to do anything. I will never buy from them again worst experience ever bearing in mind I wear diamond rings everyday 7 days a week.”

Posted 10 months ago

“Took watch in for service and repair of hour hand. Repair accepted in October return was given as January. Next promised May now no watch and now just asked if I give permission for watch to be sent to Switzerland. No date for return. Phone calls not returned. Do not use this company. My watch cost £10k”

Posted 11 months ago

“Diabolical service, please stay well away, they don't have any knowledge of customer services totally clueless. Ordered ear rings online for my fiancee was given delivery date, phones on delivery date it hasn't even been dispatchsd. They couldn't tell me when it would be event dispatched. blind leading the blind. They haven't a clue, stay well away.”

Posted 11 months ago

“Absolutely appalling company. THEY ARE LIAR'S. DON'T BUY FROM THEM. I placed my order during a sale online. My order was confirmed, 4 days later, they sent me an email to say the item was out of stock. A quick check online, the item was most definitely still in stock. However, it had gone back up to full price. A quick phone call to a polite assistant said I could re order at the discounted price. It was their mistake. So I ordered again. Then surprise, surprise, the same thing happened again, the price had increased again. I was told I was going to be given a gift card as a way of apology. That never happened. I phoned back again & was promised I would still receive the gift card. What an absolute nightmare, a horrible nasty company.”

Posted 1 year ago

“first and last time ordering online purchased 2 luxury watches online for some reason they split my order and only received 1 of the watches horrendous experience trying to locate and find out what was happening with the second watch web chat is terrible as is actually phoning them is all you are told is someone will email you regarding the matter which never happens certainly will not be using or trusting this company for any further purchases”

Posted 1 year ago

“My partner ordered me a gift from here and was guaranteed to be delivered into store before Christmas. So Christmas eve we went to meadowhall to pick the gift up.only to be told they had already received there delivery for that day so it wouldn't be here for Christmas. My partner was offered a replacement if there was one instore but would have to pay full price again and would be refunded when the item came instore for collection. This was not an option for us as he had already paid full price. We were left stood there looking like fools as the assistant couldn't offer any other advice. I've still.not received the item so this spoilt our Christmas. I will never recommend this store to anyone. The service was disgusting”

Posted 1 year ago

“AVOID.. THEY STATE YOU HAVE 12 MONTHS WARRANTY BUT THEY DO NOT OFFER IT.. I LOST MY STONE OIT OF MY RING (£2,500) SO NOT A CHEAP RING AND HAVE REFUSED TO FIX IT! AFTER SPEAKING TO OTHERS THEY HAVE SAID THE SAME. CUSTOMER CARE ISNT GREAT EITHER, STATING MY STONE WAS LOST ON MAYBE A LOOSE PEIVE OF CLOTHING - HER EXAMPLE WAS PUTTING MY HANDS IN MY POCKET.. SAVE YOUR MONEY AND GO ELSEWHERE!”

Posted 1 year ago

“If you want your ring to last more than 2 weeks please don’t buy from earnest Jones my diamond fell out 2 days after my purchase got the diamond replaced after a lot of struggle and the same diamond fell out again after a week however upon arriving I was told they will send the ring back to determine if it’s manufacturer fault or due to wear and tear I was called to say they could not find a fault and if I want my same diamond replaced I will have to pay. Customer service in Silverburn branch is appalling they don’t want to know you after they take your money. I would never buy anything from Earnest Jones again. If you want good customer service after your purchase then I would strongly recommend Beaverbrooks.”

Posted 1 year ago

“Ordered watch online .order went through. On there website the watch was showing in stock .gets a text 4 days later to say the watch is out of stock.They seem to have a big problem when saying there stock availability is OK. Yet when you order its seems to be the opposite. OUT OF STOCK.Not a good way of running business. ..”

Posted 1 year ago

“Worst experience ever and as you can imagine stress like this before wedding is not what I need. Ordered our wedding rings. Payment was taken but only for one ring.Got in touch with crc to ask why. Couple days later I am advised that 2nd ring is out of stock. Why are you selling items, letting order to be processed for out of stock items?! Then I am told order will be processed as soon as ring is back in stock BUT no date given just yet Eeerrrm when its my wedding ring I rather know now if I will get it in time! Also I am bombarded with multiple emails from 3-4 people each telling me different information... Like, What the ****. Get your facts right! Few days after 1 ring gets despatched but OMG it's DX, worst than Hermes! It took 3 Delivery attempts for me to successfullyget hand on my order. You would think company like this selling expensive goods would use reliable delivery service... but clearly investing in client customer service and despatch is not something Ernest Jones would bother... And gues what, the ring I am waiting on is still available to buy online!! No such thing as info to advise that it might be out of stock...”

Posted 1 year ago

“I purchased a very expensive (£2,000) tanzanite and diamond ring from their fancy LeVian range. After wearing it for about 6 months (never engaging in anything rough) a portion of the main stone chipped off. The customer service representative (Rebecca Lyon’s) concluded I must have damaged the ring and would need to have it fixed at my expense. I am a very angry and disillusioned customer and will never shop there again. I still have £1500 of my loan for this piece of rubbish to pay off.”

Ernest Jones 1 star review on 6th September 2022

Ernest Jones 1 star review on 6th September 2022

Posted 1 year ago

“I got diamonds earrings from my husband. he was told in shop that with gift receipt it will be no problem to exchange or return if I don’t like them . Actually I don’t like them so I back to shop to exchange them to other one . Unfortunately I was told that is not possible to get exchange or return of that diamonds earrings for hygiene reasons because I opened plastic bags , but I opened small plastic bag to actually see them . How you can see diamonds rings without opening plastic bag ! Shocking ! I back to shop next day so I even didn’t have a chance to wear them . Staff very rude. Don’t buy there if you don’t want a disappointment ! I didn’t get any diamonds certificates or even any information about earrings .”

Posted 1 year ago

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Ernest Jones is rated 2.8 based on 101 reviews