Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.69

2.7 Rating 129 Reviews

42 %

of reviewers recommend Ernest Jones

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Metrics

2.7

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a busy restaurant and was always recommend you guys but never again, I have bought a Hugo Boss watch for £350 and paying for insurance "accidental damage covered" , last week I was swimming wearing my handwatch, surprised to see a water inside it. Visited there store in bradford trinity told that this is my mistake I had to press a button before going into water. Witch was always pushed on. So the insurance refused to cover me. Very disappointed”

Helpful Report

Posted 5 years ago

“I wish I could give zero stars. Bought 2 rings, received them scratched and dull looking. Emailed them n got a response to take them to any store. I did take them to Stockport store where the rudest staff members ever were not of any help, the two most ill-mannered ladies I would say I met there.... both were whispering among eachother about me in front of me which is absolutely not professional and humiliating. Both were adamant that rings are scratched so cant be taken back! I showed my email conversation to them that it’s exactly the reason I want to return the item but still they were not happy to do that. Wasted my money already plus my time too going to them. Ernest Jones need to teach their staff some lessons on giving respect to customers and behaving with good manners. When tried to leave a review about both the products, received email that my review doesn’t meet the criteria Hehehehehehe!! Definitely they not gonna post my bad comments about their product and customer service.”

Helpful Report

Posted 5 years ago

“I had a relatively small amount of money with them. They sold so much that at tax time financiakl gains amount wasalmost 1/3 of my whole account. My tax cost was in the thousands, first time ever and evennow after I finsihed with them I find I not only lost my ability to get a tax rebate because of what they did but my income is so low and fixed went to state for help with prescriptions and they told me no when they saw the finnancial gains which they added to my income, initially almost half of the allowed amount and when they added the "gains" from jones it was over the allowed amount by almost 40 thousand dollars. I feel they essentially stole from me. they knew I was not in a position to tolerate the shenanigans they did with my money My opinion is they are a terrible firm and dont do what they promised which was to be a good steward for my money”

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Posted 5 years ago

“I bought a very expensive ring from Ernest Jones and the warranty didn’t expired yet, the ring has 26 diamonds and my girlfriend lost one stone 💎, i went back to see if they can help le but they said i have to pay 300£.... very expensive products but very poor quality ☹️👎👎👎👎”

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Posted 5 years ago

“Having spent about £6-7k with Ernest Jones over the last 10 years I am now never buying anything from there again. My wife’s engagement ring that is a £3k ring has snapped after 8 years and they are not interested even though we have not damaged it. It is obviously poor quality even though it is 1ct diamond and 18ct white gold. They are refusing to repair the ring even if we pay for a repair because they said it will just break again!! Several emails from Ernest Jones customer services and they are not interested. Instead they quoted the sale of goods act to say that after 6 yrs they have no obligation to do anything. I now have a ring which they are refusing to repair so it is now scrap and it is very sentimental to us both. I will not recommend these to anyone”

Helpful Report

Posted 5 years ago

“Bought a pair of earrings at the Bromley store and the post bent when I put them on at home. Staff at the store not interested and service department deemed them not faulty. Still waiting for a reply from customer services. It’s almost two weeks now. Very disappointed.”

Helpful Report

Posted 5 years ago

“My boyfriend and I went to the Trafford centre store yesterday to ask about a broken link on a watch.. the blonde older lady who greeted us was incredibly rude and unhelpful when she was asked for any advice, abruptly saying “well why hasn’t the watch been sent off?” Before knowing it has only very recently been damaged... With my boyfriend having had the watch purchased from the store as a gift (for a large sum of money) it has most definitely put both of us off returning to the store for anything in future as we have previously had a similar rude encounter with the manager after getting the same watch serviced!! Thankfully he received very helpful advice from Goldsmiths 😊”

Helpful Report

Posted 6 years ago

“I could tell you a big story but will sum it up. purchased 2 tag watches online. Both arrived scratched one on side about 3mm long and the other on side and underneath. 1 took 6 weeks to sort The other intended for my sons 21st Birthday took 6 months to sort. Including being sent to Tag on 3 occasions. Poor customer service and no rush to fix. Purchased another from someone else who has 5 star reviews on here and arrived perfect. Check reviews before buying. I emailed Ernest Jones customer service twice for comments before leaving a review and guess what. NO REPLY I can verify both purchases if required.”

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Posted 6 years ago

“I advise against shopping in this store I got a broken used watch after replacing again I got used only this time it worked”

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Posted 6 years ago

“I ordered a necklace on line and it never shipped to my address. I contacted the customer service by email provided all information that they asked me so .They said they could not locate the sale. I have sent them 2 more emails asked for sorting things out. But no reply within 2 business days as they has promised on their website. It has been over 3 weeks since I placed an order. I lost $130 USD for nothing . Let's buy jewellery from somewhere else , not from Ernest Jones . Don't even try to deal with Ernest Jones”

Helpful Report

Posted 7 years ago

“Awful company would never recommend them to order anything on line at all, and will never purchase from again. The customer service department really needs a good shake up and for some staff to be saked, or re-trained. How they can justify that at 9am you are then waiting for 45mins for your call to be answered by a employee who clearly doesn't give a toss about the customer for them to dilberatley cut the call off in between them trying to sort out a problem and not even calling the customer back, when I might add isn't the customers fault at all. Although after my fourth phone having spent even longer waiting 55mins onwards I did get a worthy customer service person who was very good at her job and sorted out my problem which wasn't caused by me at all Earnest Jones mistake I think the so called Director should get off he's bum and actually experience for himself what's going on in he's company.”

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Posted 7 years ago

Ernest Jones is rated 2.7 based on 129 reviews