Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.79

2.8 Rating 106 Reviews

44 %

of reviewers recommend Ernest Jones

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2.8

Based on 106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a watch in Northamton grosvener centre store today and could not fault the service by Janine in anyway. She was very polite and helped me everyway she could. A very efficient store.”

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Posted 1 year ago

“Service is very friendly but also professional. No problems recommending them.”

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Posted 1 year ago

“Just bought a beautiful infinity ring with chocolate and vanilla diamonds. So pleased with it and friend who came with me loves it too. Staff couldn't have been nicer or more helpful. Fantastic range of lovely jewellery.”

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Posted 1 year ago

“Outstanding customer service from Kelly and her team at the store in Swindon Outlet. No quibble, no fuss, no hassle, they exchanged my faulty watch, replacing it with the exact same watch, despite the significant price increase. Special thanks to Natasha who went above and beyond to get the replacement watch in super fast time and for being so understanding, kind and helpful. They were extremely professional and responsive, thank you Kelly and Natasha, we are very happy customers. Stephanie”

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Posted 1 year ago

“Went to two shops Firstly cheapside then onto bond st The staff couldn’t be any more helpful Very polite and very knowledgeable Louise at Bond Street was fantastic, she phoned me and emailed after visiting shop Very pleased 😀”

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Posted 1 year ago

“Was in Stockport. Ernest Jones as usual they went above and beyond customer service habiba very professional nothing to much trouble saw a ring did not have it in the shop this young lady ordered it on sat 21may came in to day24 may 2022 this is why I keep buying all my jewellery from this store originally saw it in the Trafford centre Thursday 19may however nobody from that shop could be bothered serving me so I walked out and that is why habiba ordered it for me will not be going in that shop again very poor customer service but Stockport as usual looked after me also lovely lady manager well made up for my bad experience you should be proud of your Stockport Mersey way store thank you to those lovely ladies who looked after me so well thank you so much I will be back”

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Posted 1 year ago

“Wouldn't shop there again twice been disappointed manager rude not helpful Customer service helpful tho she sorted my broken watch”

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Posted 2 years ago

“We’ve used the Milton Keynes store quite a few times now, Wedding rings, eternity rings, and a fabulous special addition watch ! Always dealt with James, fab chap, always so helpful and gives great advice. He also got a problem sorted for me, and always does a professional job! He’s an absolute gem and a credit to Ernest Jones ! Wouldn’t use any other jeweller!”

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Posted 2 years ago

“what a wonderful experience I had when I visited your store in Leeds City Centre I was greeted by a young lady with a limp and seemed very much a pain but still was greeted with a smile,she asked what brought me to Ernest jones and I told her I purchased a watch and I needed some links taking out,she then passed me over to a beautiful young lady called Nicki and then the experience just got better, with a stunning smile she checked my watch and wrist and talked me threw what she was going to do with the strap,what a perfect fit the watch looks amazing a big thank you Nicki for a fantastic experience and your an asset to Ernest Jones.”

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Posted 2 years ago

“My husband bought me a beautiful diamond bracelet for Christmas which was unfortunately too small. I took it back to Dunfermline branch in the Kingsgate and Jackie and Louise couldn’t have been more helpful. I left with a new bracelet that fits and was extremely happy. Thanks ladies you made my day ☺️”

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Posted 3 years ago

“Excellent service from the Milton Keynes store James could not do enough for me would definitely recommend this store”

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Posted 3 years ago

“Ordered 2 pairs of earrings online. Arrived next day. Packed well and gift wrapped lovely. Earrings better in real life than on the website - it’s usually the opposite with jewellery. Used online chat before I purchased. Very impressed, will definitely use them again and thoroughly recommend.”

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Posted 3 years ago

“So it was the branch at St Ann Street in Manchester that we visited. Wow ! Unbelievably organised with the restrictions. The staff have super knowledge and We were very impressed with the service that we received. We have to make a shout out to Paul, Paige and Chris. These are amazing team members and an asset to the company. Our trip was extremely personal and we left with very happy memories. Can’t recommend this branch enough and we shall return in the future”

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Posted 3 years ago

“Couple of weeks ago the centre stone of my engagement ring fell out. This of course was very upsetting and after further inspection the stone was also discoloured at the bottom directly where it rests on the setting. This can’t be seen with the stone intact. The clasps also gave away that the ring way have been faulty from the get go as one of them is very different to the other three. The ring isn’t even a year old. Naturally I wanted this replaced with a new one as fixing it wouldn’t solve the issue. I went to the Bristol store in Cabot circus in hopes that this could be done. The lady at the store was patronising and very unhelpful. She explained that the ring will be sent off which takes about six weeks and we won’t know if we have to pay until later despite the warranty very much being intact. She told me they won’t do anything about the discoloured parts as it all depends on how the stones are made ( not relevant ) and that there was nothing that could be done about that. Unfortunately I do not know her name. I left the store with my ring as I did not want to send it anywhere and I was in no way assured of anything. My mother in law suggested trying a different store after a few emails suggested the assistants at the store would be able to help us. I was very nervous and anxious about doing so because of the response I received in the other shop. We went to the mall at cribs causeway and were greeted by Heather. She looked at the ring carefully and I started trying to explain how I felt fixing it wouldn’t solve the issue, she just looked at me and said “ oh no, we will give you a new ring” she didn’t even question me. She looked at our email exchanges and ordered me a new ring to replace my old old there and then. She even ordered me a smaller size as the original lo longer fit as well. She was honestly just so nice and helpful and she made my whole day by assuring me that I would have my ring again soon. I would give the company and the lady at Bristol a solid 0 for having treated a customer in such a way. Heather alone here deserves the five star rating because had it not been for her, I would have never stepped a foot into that store again.”

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Posted 4 years ago

“Every one at the earnest Jones store In Manchester Trafford centre have been great wen to the store a fe times on my own they explained all the cuts of diamond and all the little differences with the light shining and found the perfect ring do my partner and she loves it can’t thank the staff enough I will be coming back definitely”

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Posted 4 years ago

“Excellent service as always from Charlie the manager, she is always helpful and attentive, helping you make and find the right pieces for you, the Peterborough store is a very friendly place to shop, excellent staff”

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Posted 4 years ago

“Thank you to Sam and Laura Stockport Maryam arndale Manchester fabulous customer service no pressure my ring ord in diff gold arrived early so pleased also great staff in Bolton and trafford centre also to Clair the district manager for her help that is why I keep coming back what a great pleasure to shop in your stores your staff are a credit to you thank you”

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Posted 4 years ago

“Shopped in Argyle Arcade shop was busy and short staffed but still received excellent customer service from KAREN she couldn't do enough to help would definitely recommend having a look at the jewellery sale made a couple of purchases and very happy with them”

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Posted 5 years ago

“Great experience in the Birmingham bullring store. Young guy, think he was a supervisor, couldn’t do enough for us, had great product knowledge and was very helpful.”

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Posted 5 years ago

“Very helpful in assisting us in searching and purchasing our wedding rings”

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Posted 5 years ago

Ernest Jones is rated 2.8 based on 106 reviews