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Ernest Jones Reviews

2.8 Rating 106 Reviews

44 %

of reviewers recommend Ernest Jones

Company Reviews

2.8

Based on 106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 4th April 2024

Ernest Jones 5 star review on 8th October 2023

Christine Wilson

Ernest Jones 5 star review on 8th October 2023

Christine Wilson

Ernest Jones 1 star review on 4th July 2023

Ernest Jones 5 star review on 24th February 2023

Ernest Jones 1 star review on 6th September 2022

Ernest Jones 1 star review on 6th September 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wedding rings!! Absolutely the worst customer service iv ever come across...my husband and I ordered our le Vian wedding rings from here and what an absolute joke ..my husband still has no wedding ring which we ordered in April and got married in July ..we both ended wearing rings on loan for our actual wedding and as I say my husband still hasn't got one ... absolutely everything went wrong with it that could possibly go wrong ..it's totally and utterly ruined the magic of our wedding rings ...will NEVER purchase from Ernest Jones again ! EVER! Date of experience: 21 October 2023”

Posted 6 months ago

“Just been into the Stafford store looking for a new watch. Two assistants behind the counter, one asked looking down her nose at us what we wanted, said I had seen 2 watches I would like to look at. She said to the other assistant you serve them. She got the watches out and I chose which one I wanted, she adjusted the strap for me and I went to pay. She told me the price and I said it says less than that on the display. She went and got the price tag and it was cheaper, someone had made a mistake. She said they were not obliged to sell it at the marked price. Miss snooty looked down her nose at me and I walked out. Think they could do with some staff training, it may come as a surprise to you but you are there to serve customers. Will never shop at that store again.”

Posted 6 months ago

“What a wonderful experience as normal,very professional, all staff really helpful and polite especially Jane.Collected my 3rd ring repair from them yesterday 7/10/23.What a wonderful job.Also in April I didn't do a review on my mums engagement ring which was over 60 years old,gold platinum and diamond.Bought my mums ring back to life,what a wonderful job.Thank you all so much.”

Ernest Jones 5 star review on 8th October 2023

Ernest Jones 5 star review on 8th October 2023

Posted 7 months ago

“Collected a watch for my husband. Staff were very friendly and helpful.”

Posted 7 months ago

“Hello me and my partner bought a Boss watch from Ernest Jones in Trafford centre, We managed to get a price match which they accepted. we wanted to get it engraved but we was running out of time on our day so we managed to go back to the store the following Friday to get the watch engraved. We had a lovely lady Donna who looked after us on these two occasions, we wanted on the back of the watch to say, Happy 80th Dad, Steve & Mandy x But we got back Happy Birthday Dad Love Steve & Mandy, our only disappointment was the 80th was missing, even though it wasn't what we asked for, we found out the machine wasn't working properly, the man who did the engraving said he will find a space for the 80th so we waited and was given a drink in the store which was lovely but when the watch was ready the 80th was faint and right up the top so I asked why is the fonts darker than the 80th and the man said it was the laser that's why it was like that, I think the man noticed we wasn't sure on what we thought about the back of the watch and he said he wouldn't charge us, although it was free due to the mistake we would of preferred to pay £35 and had Happy 80th Dad, Steve & Mandy done the correct way, we are a bit upset about the mistake as it is a special gift for my partners father Birthday in September. We only wished we was given an alternative even if they changed the watch to a new one or got the back removed so we could get the correct engraving. We are still a fan of Ernest jones and sometimes these things happen but we wished the matter was resolved better. Watch Receipt number A00045 or T03-129715 Date purchased 12/08/23 Date we visit store 18/08/23 came to collect after 4pm. Date of experience: Friday 18th August We have nothing bad to say about any staff it’s just the situation could of been resolved”

Posted 8 months ago

“Engraving on Boss watch wasn’t what we asked for, I put more details on Trust pilot We bought a watch and wanted Happy 80th Dad, Steve & Mandy but we got Happy Birthday Dad love Steve and Mandy, We are upset, we got it for free but rather of paid £35 but got it free”

Posted 8 months ago

“Sent white gold diamond cluster ring to be dipped in white gold and paid the company £39 for the service. Before handing over the ring it had no loose diamonds. Two weeks later I picked the ring from Crewe Ernest Jones and within one day one of the diamond chips must have become loose and I had lost it. I took it back to Ernst Jones and they had denied they had done anything to have caused the missing diamond when dipping. Of course they put a new chip in it but wouldn't let me have it back until I paid another £89 for its release. I will never buy from this company or take jewellery to be cleaned or dipped again. A shocking jewellers!”

Posted 9 months ago

“Bought a diamond ring that 50% off , still £1500 . A diamond came out after 6 months , took it back to shop , they sent it off to workshop . Workshop says I knocked it out . No proof even though i asked for it . Just "thats what the worshop says".I only wore it alternate weekends so 12 times max. They offered 20% discount on £365 to replace it. Took it to 2 different jewellers who see no obvious damage to cause it to fall out. One wouldn't touch it for repair . Another will reset the diamond for £170 . Ernest Jones are a rip off and unhelpfull .”

Ernest Jones 1 star review on 4th July 2023

Posted 10 months ago

“I was served by a very polite and helpful lady called Blanche she helped me pick a beautiful ring for my partner we came away very happy”

Posted 10 months ago

“I didn't want to give any stars! I purchased an expensive diamond cluster ring Sept 2022. March 2023 I noticed a stone missing I should have taken back then but didn't in March another fell out. I took ring back to the shop and was told it would be sent away for assessment. It should have been under warranty as under a year old! I had a call to say their assessors reported it was wear and tear and accidental damage. I was appalled as I didn't wear the ring everyday and certainly hadn't damaged it. Unless I pay over £1200 for repair they refuse to do anything. I will never buy from them again worst experience ever bearing in mind I wear diamond rings everyday 7 days a week.”

Posted 10 months ago

“Always helpful and able to help with any queries”

Posted 11 months ago

“I have just been into Ernest Jones in Lincoln and couldn't be happier with the service I received. Charlotte was extremely helpful and very knowledgeable. This is the second ring I have purchased from them. Highly recommended.”

Posted 11 months ago

“Took watch in for service and repair of hour hand. Repair accepted in October return was given as January. Next promised May now no watch and now just asked if I give permission for watch to be sent to Switzerland. No date for return. Phone calls not returned. Do not use this company. My watch cost £10k”

Posted 11 months ago

“Diabolical service, please stay well away, they don't have any knowledge of customer services totally clueless. Ordered ear rings online for my fiancee was given delivery date, phones on delivery date it hasn't even been dispatchsd. They couldn't tell me when it would be event dispatched. blind leading the blind. They haven't a clue, stay well away.”

Posted 11 months ago

“Recently ordered a bespoke wedding band with matching engagement ring in the 1970's style of bark. Top notch service was provided by Jenny in the Cheltenham Branch, Gloucestershire. The quality of the rings are beautiful, so happy. Many thanks to Jenny”

Posted 1 year ago

“Louise from Ernest Jones Mcarthur Glen was amazing and saved the day for my son’s 21st birthday present. I had ordered a watch online with Ernest Jones only to be told they had they had to cancel my order as it as it was out of stock. I called to my local store and Louise had one there and held it for me until a refund was processed. I am so so grateful for all your help Louise and my son will be thrilled when he opens this on his 21st birthday! xx”

Posted 1 year ago

“Brought a watch in Northamton grosvener centre store today and could not fault the service by Janine in anyway. She was very polite and helped me everyway she could. A very efficient store.”

Posted 1 year ago

“Service is very friendly but also professional. No problems recommending them.”

Posted 1 year ago

“Absolutely appalling company. THEY ARE LIAR'S. DON'T BUY FROM THEM. I placed my order during a sale online. My order was confirmed, 4 days later, they sent me an email to say the item was out of stock. A quick check online, the item was most definitely still in stock. However, it had gone back up to full price. A quick phone call to a polite assistant said I could re order at the discounted price. It was their mistake. So I ordered again. Then surprise, surprise, the same thing happened again, the price had increased again. I was told I was going to be given a gift card as a way of apology. That never happened. I phoned back again & was promised I would still receive the gift card. What an absolute nightmare, a horrible nasty company.”

Posted 1 year ago

“Just bought a beautiful infinity ring with chocolate and vanilla diamonds. So pleased with it and friend who came with me loves it too. Staff couldn't have been nicer or more helpful. Fantastic range of lovely jewellery.”

Ernest Jones 5 star review on 24th February 2023

Posted 1 year ago

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Ernest Jones is rated 2.8 based on 106 reviews