“Brought Breitling watch from earnest jones they don’t service these watches what is the point of selling a watch that they can’t maintain should of went to breitling as the price is the same”
“Ernest jones in Trafford centre it was a lovely shopping experience. I enjoyed my visit staff excellent and very helpful , I was helped to buy earrings by the man called link”
“The quality of the chain purchased by my 14 year old, was substandard given the price of the item. The clasp has now failed 4 times.On the first occasion the chain was repaired free, subsequent repairs have incurred a cost. Try selling a quality product.”
“I asked for a new battery in my wife’s rado watch I was told it would take two weeks four weeks later I was told it would take another two weeks making the total six weeks phoned customer service are complete waste of time looked online and they actually quote for repairs to watches three weeks please can someone tell me how I get satisfaction?”
“First class service in Perth store. I changed a watch I received as a birthday present. Heather was so helpful the watch I wanted wasn't in stock so she ordered it for me. It came in next day. I returned to the store and Heather and Nica were so helpful and friendly. I also bought a pair of earrings. Heather is a real asset to the store.”
“Absolutely disgusting customer service. Ordered a very expensive item, instead of using the delivery address specified when ordering they used incorrect pay pal address. When I called to cancel the order they told me they cannot cancel the order. I didn’t live at the address that was used. They advised I can try to reach out only once the item gets dispatched to then they request have it sent to sender. But they wouldn’t guarantee anything. Luckily, through incredible amounts of stress and constant checking of my email for dispatch notifications, I managed to have it sent to sender. And then had to wait another 10 days to get refund, in order to place the order again.”
“I bought a bracelet had it just over a month, it broke a manufactures defect returned to shop they said they would fix it, they had it 7 weeks ,I had no reply to what was happening with it so I went in to store to find out, they told me the workshop didn’t know what was wrong with the bracelet even though it was in 2 half’s, at this point they told me it would have to go back to the manufacture for them to look at it , after a few more weeks they came back saying it couldn’t be fixed and I would get a new one in the next 8 to 10 weeks , it took a further 8 weeks to come so in total they had it over 3 months, very poor communication and customer service and no apologies”
“I had an illness which cause problems with my hand
Meg at the Hanley branch was brilliant nothing was too much trouble she didn’t rush me and was very informative
10 out of 10 for customer service”
“We visited the newry branch today and not being somebody who normally leaves reviews,I felt compelled to write about the professional manner and wonderful service provided to us by the supervisor, a lady named Tina .
She is no doubt a born saleswoman , able to answer every question in full without any hesitation ,putting us completely at ease, which is so important when spending a considerable sum of money . . This lady knows her product inside out and even though we were unable to make a purchase today due to stock issues, we shall return once the ring my wife so desired is available.”
“Disgusted with my watch replacement battery service via Ernest Jones. I paid £80 to have a new watch battery fitted in my watch. A month later, as it had to be sent away, I had heard nothing about my watch. Then out of the blue I had a message saying that a battery could not be fitted and they wanted another £200. I am furious having waited all this time and still not had my lovely watch returned to me. What a bunch of con artists trying to extort another £200 from me.”
“Got a necklace for £300
Wore it 4 times and it snapped
Took it back to ernest jones
They said once you leave the shop its my responsibility
Got it fixed at a price jewellers say its very brittle and only worth £30 but no refund no exchange
Shame on you ernest jones”
“We are on holiday in Cornwall went to Truro Ernest Jones and was met by a very helpful pleasant member of staff named Rachael who went above and beyond the store didn't have the diamond earrings I'd gone to look at but she managed to source from the Plymouth store this was on Monday afternoon they arrived Wednesday morning Rachael called me as promised we returned 2 hours later to see the earrings which were beautiful but picked the more expensive ones and also bought pendant&earrings set in diamonds and silver chain I'd only gone for a pair of earrings 😀 but was absolutely delighted with my purchases and the very helpful Rachael from Truro branch Thank you.”
“I went in the Middlesbrough store today and there was a lovely lady named Emma who couldn’t do enough for us finding our wedding rings. Excellent customer service”
“Never trust this ppl, bunch of liars trying to give you some incredible good advice and what whatever you say they even make it better and easier to you but as soon as they
sale something they De sapper and suddenly they don't care about you any more. Never trust any of them.”
“My partner bought me a white gold diamond ring at a cost of £1600, with a few months it needed dipping as the yellow gold was showing already but was told it was probably my hand cream or something I'd used that made it show so quickly, after 14 month a diamond came out and they have said its customer damage, I'm not a builder or anything that would put my ring under more damage I work in a office, they have asked for £395 to put it right, which I have refused, I was under the impression that a diamond ring should last more than 14 months, my mother has had her for 40 years and still has all its diamond would never use this retailer again, there just nice while your spending money and not interested in customer service, Meadow hall branch you are con artist.”
