I purchased a very expensive (£2,000) tanzanite and diamond ring from their fancy LeVian range. After wearing it for about 6 months (never engaging in anything rough) a portion of the main stone chipped off. The customer service representative (Rebecca Lyon’s) concluded I must have damaged the ring and would need to have it fixed at my expense. I am a very angry and disillusioned customer and will never shop there again. I still have £1500 of my loan for this piece of rubbish to pay off.
2 years ago
Ernest Jones has a
2.7
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