I didn't want to give any stars! I purchased an expensive diamond cluster ring Sept 2022. March 2023 I noticed a stone missing I should have taken back then but didn't in March another fell out. I took ring back to the shop and was told it would be sent away for assessment. It should have been under warranty as under a year old! I had a call to say their assessors reported it was wear and tear and accidental damage. I was appalled as I didn't wear the ring everyday and certainly hadn't damaged it. Unless I pay over £1200 for repair they refuse to do anything. I will never buy from them again worst experience ever bearing in mind I wear diamond rings everyday 7 days a week.