Hello me and my partner bought a Boss watch from Ernest Jones in Trafford centre, We managed to get a price match which they accepted. we wanted to get it engraved but we was running out of time on our day so we managed to go back to the store the following Friday to get the watch engraved. We had a lovely lady Donna who looked after us on these two occasions, we wanted on the back of the watch to say, Happy 80th Dad, Steve & Mandy x But we got back Happy Birthday Dad Love Steve & Mandy, our only disappointment was the 80th was missing, even though it wasn't what we asked for, we found out the machine wasn't working properly, the man who did the engraving said he will find a space for the 80th so we waited and was given a drink in the store which was lovely but when the watch was ready the 80th was faint and right up the top so I asked why is the fonts darker than the 80th and the man said it was the laser that's why it was like that, I think the man noticed we wasn't sure on what we thought about the back of the watch and he said he wouldn't charge us, although it was free due to the mistake we would of preferred to pay £35 and had Happy 80th Dad, Steve & Mandy done the correct way, we are a bit upset about the mistake as it is a special gift for my partners father Birthday in September. We only wished we was given an alternative even if they changed the watch to a new one or got the back removed so we could get the correct engraving. We are still a fan of Ernest jones and sometimes these things happen but we wished the matter was resolved better. Watch Receipt number A00045 or T03-129715 Date purchased 12/08/23 Date we visit store 18/08/23 came to collect after 4pm. Date of experience: Friday 18th August We have nothing bad to say about any staff it’s just the situation could of been resolved