Everything from the call to rent the van through the pick up, road trip and drop off was fantastic. The woman we spoke with to figure out which vehicle and options would work for our trip was fun to talk with and really knowledgeable. Picking up the van was painless and again the woman at the pick up location was excited for us, great to work with and the process was seamless. Road tripping in our van was a blast, it ran like a top and got us everywhere we needed to go, even some light off road into the desert. Ran into some other Escape Van campers from the UK and Spain and had a fun chat with them. Drop off was a breeze... we'll definitely do it again. Awesome road trip!