We had an incredible trip in our escape camper van. We were able to see and do so many incredible things because of their portability and design. However, our overall experience with the company was not ideal. When we picked up the camper van, we did so in Denver where the escape representative gave us tons of great suggestions. When we left, we felt confident in the van and in the company. When we were pulling out of our first national park, a very friendly NPS worker pulled us over and said “it sounds like you guys have a rotor issue. You should definitely check that out.” We immediately called escape to report the issue and figure out next steps. When driving, we had noted the brakes felt slow, but we assumed it was the type of car. None of us had ever driven anything that large and it did not cross our minds that the car had not been inspected before leaving. After calling escape, it took them over an hour to figure out our plan of action. They asked several times if we were sure we wanted to get it checked out and it was clear they did not feel like this was a serious issue. They sent us 1.5 hours to a tire shop. When we arrived, escape had told the the shop that it was “nothing serious, and likely rocks in the car.” I understand this happens frequently, but it again made it feel like escape was not taking us seriously in our concern for the van. The people at Big O Tires went above and beyond for us on this day. We ended up stranded at Big Os for 4+ hours. When they went to look at the front tires- they realized there were no bolts on the front calibers. They said it was clear that someone had not checked them before we left or forgot to put them back on the last time it was serviced. It was clear they did not fall off because there was nothing stripped/ broken left. Due to the caliber bolts missing, the van had been placing extra wear on the back brakes. On one side, there was a tiny amount of brake pad and the other was metal on metal- brake pad completely worn down. The brake damage had also destroyed the back rotors, which also had to be replaced (we have photos of all car damage). This day we had originally planned to drive over a mountain pass. We would have been doing so with NO brakes. Big O Tires was able to fix the car for us. However, they repeatedly expressed to us that they were horrified any rental company would place us in such an unsafe vehicle. They felt it would have been impossible for anyone to have inspected the vehicle before putting us in it. Sure enough, when I called escape again to find out when the vehicle last underwent inspection, they said they didn’t know. Escape offered us 1.5 days free because that is how much time we were delayed. This worked out to $50 each (3 of us traveling). We are not sure that this offer truly makes up for the severity of the safety situation. We gave 3 stars because nothing can beat the flexibility of having a camper van on your trip. It was a fantastic experience. However, in the future, I am not sure if I would feel safe selecting an escape camper van. At the end, they did not really do anything to make us feel as though this does not happen all the time. The company did not let our drop off location know what had happened- she had to review our file to see the details. Nothing would have been said if we had not brought it up at the end of our trip. It also did not feel as though they were truly sorry for the experience.