The whole experience was very good! The employees at the SF depot were very nice and helpful. We noticed an issue with our van after leaving the depot and called the 24/7 roadside assistance. The assistance people were very knowledgeable and instructed us to take our van back. They also had the SF depot have another van ready for us. After we switched vans, no problem! And we put over 3800 miles on it! We were able to sleep 3 people (two adults and a 6 year old) quite comfortably. We liked being able to set up and tear down camp relatively quickly (We were in a Mavericks van. Would have been even quicker in a Big Sur). We are already thinking about our next Escape Campervans adventure!