Trustpilot reviews Thanks for your review! eSky Travel Add photo Your review is pending.Read more gyulsyum ahmed 2 reviews GB Rated 1 out of 5 stars Please AVOID at any cost! Please AVOID at any cost! I've been using them for 8 years on rare occasions when I need to travel because it was simple to search for a flight. Never needed their customer service by now. On my last encounter the airline cancelled the flight. Understandable, happens. Esky is an agent company and in this occasion they should help with with alternative options. By this point there were no emails sent by them to notify the cancellation, I discovered it on their app. Where I had TWO options, to ask for a refund or to accept an offer for another flight that was 20 days AFTER my original flight date. Their common sense is unreal, for them was completely OK for me to stay on vacation for nearly a month more and couldn't think this can affect my work or life at all!? From those 2 options I certainly DID NOT ask for a refund, instead just pressed that I'm not happy to take the alternative option for a flight that is 20 days after my original booking. I contacted their UK customer service minutes after. I believe I explained my troubles clearly by repeating a few times, but the agent on the phone was so careless that I could sense it and was driving me crazy.I could imagine him sitting with crossed arms and doing nothing, it was so obvious. He kept interrupting me by saying he understood and SEND MY REQUEST TO THE AIRLINE for another flight that I suggested with the same airline and the same day as my original booking, he said they will let me know within 48 hours. However, 3 days past and I got no update. I called the airline instead giving him the full information and they confirmed that my request is very much possible as soon as they get contacted by eSky. When they said that I asked the question if they have been contacted by them, the answer was NO. So that eSky agent I spoke to 3 days before he did NOTHING, but just issue a refund and ignore completely my request, a refund I never asked for. The refund was as well 40% less than I paid, so this is a another joke. After my call with the airline I called eSky again and that agent confirmed that can't see any request being send to the airline and refund is on the way. I was so mad at that point that I lost my temper. I asked her to sort it out because the calls are recorded and they can check that they messed up all and my first call was completely ignored. In the process I lost £150, I know for some might not be a big amount, but if that happens to you when you have larger amount, just forget your money. With this encounter I can actually lose my job if I don't return in time and my loses will be heavier. I asked them for proof but they had given me none, because they don't want to give something that openly shows they are scammers. Avoid them at all cost, nit worth the risk. Might seem fine if there are no disturbances, but as soon as you get one you get no help and they will just keep your money. I'm slowly reporting this case to all authorities I can find online and I'll get to their CEO eventually. They can't play with people's lives!