“Warning:
If you want to book a flight from this company, note what I am saying: What happened to me was that I booked a flight to Istanbul through this company. The next day, the airline canceled my reservation without any valid reason, but eSky deducted a large part of my money for flight services that were never provided to me. I tried to follow up with their customer service but there is no one to answer you and only their chat room is active, which responds with the utmost irresponsibility.”
“They made it look like they are Wizzair: their URL was: wizzair.eskytravel.it, and they write "WizzAir" so big in the middle of the homepage, so you feel you are buying directly from the airline. They show one price (which is the same as buying from the airline) but then only at the moment of the check-out they add a lot of fees, so if you are not super careful, you end up like me who I paid 45 euros extra to them for literally nothing. This is unacceptable, I want my full refund.”
“Beware that this company charges a surprise very high service fee. You don't see the increase in fee until you've completed the purchase. If you call them immediately after you made the reservation to cancel the flight, they charge you a penalty of half the flight charge.”
“Never again eSky. Our honeymoon got almost ruined due to eSky’s negligence. We bought the tickets months in advance and according to the airline, the flights got canceled one month after we had booked with eSky. We have never been informed about it. We got alerted by our hotel transfer service, 1 week before the flight, that they could not find our flight information at the local airport. We tried to get eSky to look into it, but they kept saying that our booking was confirmed and all was fine. Guess what!? Our flights did not exist anymore and, in order to save the honeymoon we ran into a lot of costs buying new last minute tickets, new tickets back to Europe, extra hotel nights etc. Total lost: over 5.000Euros. Avoid the middle man! Go direct to the airline’s website and make your reservation directly with them. Lesson learned!”
“Esky habe am 17.1. gebucht ne keine Buchungsbestätigung also auch keinen Buchungscode bekommen! Daher kann ich mit Esky nicht in Kontakt treten! Das habe ich bereits gepostet! Nun antwortet diese komische Magaret: hi : nice to hear from you. To clarify the matter I need your booking number and phone number. Please provide these via the form: Best regards, Margaret! Das ist alles fake! Wie soll ich einen Buchungscode schicken wenn ich nie einen bekommen habe! Mein Anwalt ist informiert”
“Please do not ruin your Vacation/ trip before it even begins, by booking on esky. They are scammers. Worst booking experience ever with great financial loss. Customer service is totally unhelpful because they all know what they are doing.”
“Esky is a scam company. I had a flight cancelled airline willing to reschedule and even return money but ESKy stole my $783.98 and never reimbursed me for my ticket. Book directly with airline never with 3rd parties. Scammers!”
“Booked a flight they took my money no confirmation number no tickets called numerous times the lady who answered the phone said to call her supervisor I call the number she gave me and its West Jet they had no information. I then had to purchase another ticket from Flaire Air I disputed the charges from Esky and they disputed it back I will keep on this until I get my money, they are just a bunch of scammers. Hopefully you read the reviews before you get scammed!!”
“Horrible customer service. Never speak to a person. No refunds even when you buy extra insurance. It’s a rip off. Unsure if they are even a real flight company.”
“I had a terrible experience with eSky, where they failed to allocate the standard checked baggage on my return flight from London to Tokyo, despite it being included on the outbound leg. I did not select any unusual baggage options, yet eSky's system somehow removed the checked baggage allowance. When I raised the issue, their customer service repeatedly blamed me for not selecting it during booking, despite the fact that checked baggage is standard for international flights. This caused significant inconvenience, and they refused to offer a refund for the extra fees I had to pay. I strongly advise avoiding eSky to prevent falling victim to similar errors and poor service.”
“⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️…
⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️AVOID AVOID AVOID AT ALL COSTS!! TRUST ME!!!!!!!
This company STOLE nearly £2000. I paid for flights did not receive any confirmation or tickets. After contacting them 1 week later they lied and said they do not have my booking and did not take payment!!! But £2400 was taken out of my Barclays account for flights that did not actually exist!!! PLEASE do not give this company any of your money!!!!!!!
UPDATE (AS THEY'VE REPLIED)
This just shows the mess of your business. I did not make a second booking. I made only one and didn't contact you for other a week after that booking. So how did I make 2 bookings in one day? This is complete lies! If it allowed me to add a photo i would. I have email from your company saying that there was no bookings at all. I only have one email address so yet again you are lying.
DO NOT TRUST THIS Company EVERYTHING THEY ARE SAYING ARE LIES! I have taken this to small claims court with all my evidence.”
“Was promised I could get my money back in 14 days if I paid extra so , I paid extra , got nothing back , been over a month and a half. Ii still got nothing , promise you the world and give you absolutely nothing
Looks more and more like a scam company
Call the airport , airport said they returned our money to them
Still won’t return our money even though we have emails saying that they would”
“This company is a scam. When we checked in, the system required us to pay for bags. We simply made a typo and added 8 instead of 3. After IMMEDIATELY notifying them over the phone, IN PERSON when checking in for the flight and then via chat and email..they still wont refund the extra bags. Scammers! They are now just ignoring my emails when I try to follow up. I disputed with my credit card and am warning others !!”
“made a reservation with Alligant airlines but when I got an email from them stating my reservation had been cancelled. Contacted them and let them know the money was take out of my account they said they cancelled it because Esty tried to use a fraudulent Credit Card so they cancelled it. Now I'm out $500 and no plane ticket”
“Horrible company…all about money and fees and taxes and even more horrible customer service . Never and ever again will use them. Be cautious and be careful and have all your patience….the easiest way is to never buy tickets with esky. Never.”
“Incredibly bad and unprofessional attitude. Choose something other than eSky!
I myself have a very bad experience with eSky. As soon as I did not receive the check in , I started contacting them, because I realized that something was wrong. My verification was done and I received a notification from eSky that they will do my check in and I don't need to do anything. The emails they sent were with dead links. Of course, I ended up having to pay the check in at the counter (€55), which made me very angry. When I was finally able to contact them, they replied that it was my fault. I sent them a lot of evidence that the error happened on their side, but since the evidence was presented, they distanced themselves from the situation and cut off communication. It's incredible that such a service can exist today and that more and more people still fall for it. Get away from eSky and buy tickets directly from flight providers!”
