Gave 1 star because no option for zero, been badly let down during a home insurance claim. They sub contract an assessor from a company called BVS who under estimate the cost of the repairs, I got 3 quotations all considerably higher than the assessment but they fail to recognise the independent quotations. I’ve had no correspondence for weeks know and they never responded to any of my emails. Please do not use Esure, my daughter recently had a much better experience fro Tesco home insurance.