I did put in a claim however I was advised to pay for an electrician to come out to check the sockets where the water had poured through. I then learnt that there was a £400 excess on water damage. My fault for not reading really. They then sent out surveyors, not employed by Esure, who were not the best surveyors I've encountered and I work with them in my job. I was spoken to in a patronising manner, and dismissed. When a problem was pointed out I was told that I wouldn't have noticed as it was behind a picture, when the problem they were pointing out was above and behind the picture, which is directly in front of the stairs. I was told (perhaps in an effort to help me make a decision not to pursue the claim) that after the excess, I might have enough left over for some paint and brushes. This was after they said the whole hall needed decorating. I've had an issue previously with this and always paid to get it repaired, but this was different and the pipe below the tap had burst causing damage. They told me it was caused by a sealant leak, but if I felt it was different I should get a plumber to write up a report about it. I was polite, but felt patronised through the process. I withdrew my claim as they stressed me out that much I was ill. After the stress of water pouring through sockets and down the wall into my hallway I did not need further stress from the 2 surveyors representing Esure. I did not want to have to deal with them or Esure again. The customer service itself was fine, but their representatives on the ground let the side down.