"Absolutely awful company. Dreadful customer service.\r\nThey use a garage network that is incompetent at even the most basics of admin and logistics. They made no inquiries at all about the availability of parts for 6 weeks, then blamed BREXIT and the war in Ukraine for delaying my repairs. The cause was the repair company doing NOTHING to enquire about parts for 6 weeks.\r\nEsure actually defend this as acceptable, with one esure employee who was handling my complaint describing 2 months waiting for car repairs as \"fantastic\". It makes me seriously wonder about the company ethos and the sort of people they employ.\r\nPlease avoid the company."