A cheap and reliable insurer and easy way to make a claim. Made a claim with other party at fault and was resolved in a timely manner with the agent being professional and reachable.
Downside, put up my 3rd year renewable insurance quote by 25% and using confused.com I managed to get a existing customer quote with same insurer for only 10% higher. Seemed like an underhanded sales tactic, and I prefer genuine business practices.