I tried to correct an error made by esure on my vehicle insurance policy with regards to the 'personal details' section. Tried phoning and after a lot of questions from an automated system to confirm who I am and then waiting to be put through to customer services, I was cut off before any contact with a human. Tried making contact online through the 'live chat' system which told me I need to 'log in' even though I was already 'logged in'. The 'live chat' system is not fit for purpose as it could not understand any of the request I was making. In fact it didn't even understand when I said 'goodbye' and wanted me to repeat what I was saying. Why cant they bring back humans to answer the phone etc. It would save them from a lot of dissatisfied customers and negative reviews.