Cancelled my policy well over 1 month ago now. On initial cancellation I was told I would receive my no claims information by email within 1 week. I never received this! I've since called up a number of times, each time being on hold for a minimum of 10 minutes, and have been told I would be sent it that day to my email. I did not receive it any of these times. As we speak I am waiting on hold 15 minutes and counting. It's not hard to send an email these days so I can not see why it is taking so many tries. Fingers crossed this will be the last time, but judging the performance so far I would guess not.