Upon receiving the first of many emails from Esure advising me my policy was up for renewal, I logged into my Esure account only to find that you make it impossible for anybody to cancel their renewal. Firstly, I never signed up for auto-renewal, and it's clear you do not provide this as an option. Appalling business practice in itself. Secondly, you suggest using the live chat to stop your policy renewing. Upon clicking the link and going through several hoops with your live chat, it (live chat) told me it could not help with amending renewals and that I must call you to tell Esure to where to go. I actually attempted once, only to be told your phone lines were so busy that you could not take any further calls, and I must call again later. I THINK NOT! The only option you left me with was to cancel my Direct Debit at the end of my 12-month policy term, which I did. If you think you're going to secure a renewal from me under these appalling practices, you're sorely mistaken.