Worst experience with car insurance EVER...CUSTOMER service is a concept this company needs to GOOGLE... If you want your business to operate thru online channels only..Make this user friendly and have tech support available.. NOT ALL.your long standing customers have access to the INTERNET or devices with which to attempt to download your faulty text/ email links to your "Statement of Truth" documents to make a claim. Is this company run by a bunch of teenagers unable to function through basic human interactions..A customer service number needs agents to answer the phone. I suggest Sheila's wheels locate some umemployed friendly Aussie pink clad girls to answer the phone lines as oer their adds ASAP to improve their ratings. MEANWHILE in the real world working adults do have the time or inclination to spend 3-5 hours a day for weeks attemoting to make first contact with the aliens on planet ESURE...