AVOID - AVOID - AVOID - The waiting time on the phone if you have a claim is VERY, VERY, long! Like, 2+ hrs & you often just simply get cut off and have to start all over again. If you do get through, they can rarely answer your questions and you simply get passed around different people, without ever getting anything actually resolved. We were involved in an incident that wasn't our fault, but trying to get our vehicle repaired and process the claim has been painful throughout. And is still ongoing, with no sign of resolve. This service is TERRIBLE. Do yourself a favour and AVOID at all costs.