"Only went with esure because of the price but their telephone service is abysmal, hold you on the phone for hours with the usual excuse that their lines are unusually busy at the moment. Their website does not allow you to give basic questions and their chat line could not answer most of my questions and kept telling me to contact them by phone. I am retired and I was able to phone at all times of the day and night without much success so how a working person would be able to contact them I do not know."
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