They say you can’t really rate an insurance company until you make a claim and isn’t that the truth! The customer service at Esure is non existent, the staff are clueless and the entire claims process is negligent. My car was written off a year ago and they still haven’t assigned fault & have repeatedly failed to respond to my formal complaints (that’s complaints not complaint, as during the past 12 months there have been multiple). I can honestly say there’s not another company that have caused me so much anxiety, stress and tears. They are ruthless, unscrupulous and in my opinion should be banned from trading.