Absolutely terrible - please, for the sake of your sanity - do not sign up with this company. We are out thousands of pounds because they couldn't cover what they claim they could - and we just want nothing more to do with them. Twice now we have had instances where we needed to make claims for emergency home issues - and both times they told us they could, and didn't do anything and in the end said that it wasn't covered. All this with a small child, and nothing to do to help.