They linked my account with my boyfriend’s car insurance policy from years ago because we lived at the same postal address. Because of this I could never log in to my account with my email address, despite repeated calls and promises that they had referred the problem to their IT dept. After months of this I finally cancelled my policy today and started a new one with Sheila’s wheels, only to find out they are the same company, so I still couldn’t log in! They then tried to charge me £26 to cancel a policy I’d had for less than an hour, thankfully I stuck to my guns and they agreed to pay me the full amount. This is a huge security problem, if I wasn’t still with my partner it would be a massive problem! In over a year I have never once been able to view my documents, and when I call I have to pretend I don’t have my policy number otherwise the automated system sends an email to get through which I obviously can’t open! Avoid this company they are just scum.