I'm being generous with one star , my car was hit from behind and pushed into a car in front . I called esure at the side of the road and at first as I was speaking to the UK call Centre I couldn't fault them , they then passed me to Connexus which again tbh have been polite and helpful . I stupidly thought when my car was written off they would cancel the insurance , ooooh no they decided to take the money again . I called them 4 times and each time was told by the offshore call centre that I would have to pay a cancellation fee , I think NOT !!! They even said they weren't showing any claim on my account which I pointed out they claim management company were dealing with me and that the initial call which they arranged a recovery truck was started by them . Total joke of a company and made it worse the idiots at the offshore call centre !!!