Absolutely appalling, a lorry crashed into my car on the M1, causing substantial damage and the airbags to go off. I stood at the side of them motorway for 2.5 hours answering inane questions about did I drive for Amazon/what was the purpose of my journey/did I have clear photos of the damage. Eventually the highways patrol organised the removal of my car. 4 days later Esure organised a pick up truck which turned up at my house…. Honestly I would still be standing at the side of the motorway if it was up to Esure. 5 days later I still have no replacement vehicle and no update. Hours and hours spent on the phone with no satisfactory outcome. I will not be renewing with them, anyone but Esure making a compete drama out of a crisis.