AVOID Been with esure for more than 5 year. Had none fault accident. They provided me with a hire car. Everything was going well till I found out I had to return my hire car after 21 days so I requested to extend my hire car as my claim still not settled. Esure said they authorised on 19/12/2024 for me to keep the hire car till 03/01/2025. ( I got proof of that) I get a phone call from enterprise asking me to give them the hire car back today 24/12/2024. And I owe them £296 as esure never authorised for me to keep the car till 03/01/2025. I spent hours n hours on phone to esure but didn’t get any where (24/12/2024). All I got YOU NEED TO RETURN THE CAR TO ENTERPRISE. You should have given the hire car back to enterprise on 20/12/2024. Really disappointed with esure and I will be taking an action against them. I had to pay £417 today so I can keep the hire car till 27/12/2024. MY CLAIM STILL NOT SETTLED. No one should have to deal with this on Xmas eve.