Looking at making a change to mums house insurance, as the house is empty and for sale. After 30minutes of trying and waiting I was not able to access any help via the normal method. Eventually, after aswering a set of stupiud irrelevant questions was put in a que and sat waiting for over. After another 20 minutes got through to a customer service person who struggled to help with my concern. As a customer for me very frustrating and patronising service ........a complete waste of my time as when I did speak to a customer service rep, (after approx 1hr from the original call) it turns out they cant help unless I take completely new insurance policy.... Definately would not recommend