Reading through some of these comments I wonder....is this really the same company that dealt with my claim recently?. I'm not insured with esure as the don't do taxi insurance, but I was involved in a collision with one of their customers recently (non fault, I was parked) and within hours of the accident I was contacted by them asking if I would like them to sort everything out for me regarding the claim. It was all done over the phone, without any forms to fill in and without any hassle whatsoever. The repair was done by their approved garage and also done very swiftly I have nothing but praise for this company, and would recommend them to anyone