Somebody hit my car and drove off so I made a claim and has been over 2 weeks I'm getting no where with esure.. have spoken to different person every time who give me different answers then the next will say you have been given wrong info.. very fustrating.. one lady advisor was very rude, didn't want to admit that I could be told wrong info before.. I am not anywhere near satisfied.. will be leaving esure. In these situations customer service is very important