A customer of Esure collided with my sons car on a roundabout and admitted fault. Esure gave him a hire car and arranged for repairs through their 'chosen' garage. 39 days later we have still not got the car back! Could have built a car in this time!! I have been told weekly from the garage that it will be ready tomorrow......., next week........, and so on, still not got his car! Complained to Esure several times they dont seem to care! Oh and who will lose out in all this? My son as his premiums are guaranteed to rise because of Esure's customer he will be heavily penalised as a young driver even though it was not his fault!! Obviously wont be asking Esure for a quote for any of our family cars as i have witnessed first hand how they are not interested in innocent careful drivers!!!