I had an accident end of December where I was not a fault and Esure were taking the claim on behalf of the third party insurance company. In January I had been on the phone to Esure, the third party company, two car hire companies and my Solicitors all in one day (a service I pay Esure to do). They then emailed me later that day to say the car was a write off, will be valued and scrapped and they will let me know what the value is. The next day, they sold the car in a private auction. It wasn't until my 3rd email, and a complaint later in mid February that I found this out through the third party insurance company. Huge lack of communication. They then sent me a cheque of £200 out of a goodwill gesture. I needed a car, so repaired my old car I had sitting in a garage and went to change my car on the policy that had 6 months left. They charged me £241 extra just to change cars. I have never had an issue with Admiral (I changed last year as Esure offered a better price) and I was shocked that they not only have recouped their "goodwill gesture" back, but also made more money from me. I would avoid Esure at all costs and I will not be renewing.