Made a claim due to vandalism, unable to drive car because wing mirrors were removed. Was told couldn't get a courtesy car for 5 days as weather has been bad and lots of other claims have the cars already. So we receive substandard service because they have a lot of claims. They told me first come first served on courtesy car to which I replied...."I'm sorry, I should have left a note asking the vandal to wreck my car before in better weather". It's surely not my fault they are using a repairer that don't have enough vehicles. Only just renewed taken the policy out. Can't wait to move companies already............Shocking treatment!!!