I was originally VERY happy with esure until a scammer tried to claim on my insurance... I told them that it wasn’t true and I was happy to allow a car specialist analyser to come out and inspect my car as there was no damage to my car at all (because the accident didn’t occur and I had video footage to prove it). Although esure still decided to pay the claimer against my will without sending me any correspondence about it. The only time I found out was when my renewal was due and they’d put it up over £3000 and I’d lost all my no claims bonus!! When I rung to find out ‘why’, I was told that.... “well it wasn’t a lot to pay out so it was just easier to pay them off instead of taking them to court!! This affected my insurance drastically but esure didn’t give a monkeys.... so after years of being a loyal customer with them I left, and have never looked back. AVOID THIS COMPANY!!